Chelsie Johnson
Byhalia,MS
Summary
Dynamic Customer Service Specialist with a proven track record at Kuehne-Nagel, excelling in order processing and shipment tracking. Skilled in utilizing software like Ciel WMS and Microsoft Office, I foster strong customer relationships while ensuring quality assurance. Committed to enhancing operational efficiency and delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Kuehne-Nagel, Warehouse
Memphis, TN
07.2021 - Current
- Communicates daily with customers on shipment details
- Assists in getting requests from the customer to the correct department(quality, inventory,etc.)
- Participates in Teams and Zoom calls on a regular basis to keep updated on changing schedules.
- Keeps records of all incoming and outgoing shipments through physical and digital filing.
- Creates orders in the eOrder booking software, as well as Ciel WMS. Also has experience with Manhattan and SAP Business Objects.
- Works with Pharma product in a 68 F environment to -20 C.
- Utilizes Microsoft Outlook, Word, Excel daily
- Keeps record of temperature monitors from incoming shipments
- Provides reports to customers at their request
Receiving Clerk
Milwaukee Tool
Olive Branch, MS
06.2018 - 07.2021
- Received product in from containers using RF scanner
- Also LTL clerk
- Had forklift certification on electric pallet jack and sit down lift
- Used Carmichael software to obtain BOL's and invoices for sea logistics shipments
- Communicated with other departments/management when there were product/packages to be retrieved.
- Entered containers into the system that was completed each day
- Verified and signed for LTL and small parcel deliveries
- Wrapped and labeled pallets when needed
Warehouse Associate
Kuehne-Nagel, Warehouse
Memphis, TN
04.2015 - 09.2017
- Obtained forklift certification for order picker, sit down lift, electric pallet jack, and dockstocker
- Used order picker to pick orders, and perform cycle counts
- Performed quality audits
- Shipped small parcel and LTL orders with X-ship using a terminal
- Shipped international orders using Purolator software
- Assisted in annual Inventory counts using scissor lifts and order pickers
- Performed wave planning tasks, and logged daily activity of each employee
- Loaded and unloaded trucks when needed
- Ran End of Day reports
Education
Certification - Surgical Technology
Concorde College
Memphis, TN09-2010
High School Diploma -
Cleveland High School
Cleveland, MS05-1993
Skills
- Order processing
- Shipment tracking
- Software utilization
- Data reporting
- Quality assurance
- Customer relationship management
- RF Scanner
- Microsoft Office
- Equipment Operation
- Inventory Control
Affiliations
I love to travel. My favorite hobbies are hiking and kayaking, or fishing. They are very relaxing and allow you to just breathe and take in the world. I also love to cook and try new foods when I can.
Accomplishments
- I spearheaded a green project for my facility to integrate the use of sustainable cups that were better for the environment and cut costs.
- I have received several GXP and QSHE training certificates
- Kuehne-Nagel learning certificates
- Employee of the month
- Safety Commitee
- Buddy Team member
Certification
- Certificate in 5S Lean Methodology on Workplace Optimization and Housekeeping
- Certification in Learning Lean Six SIgma-White Belt
- Certification in Microsoft Excel 2013
- Diploma in Environmental Management
References
References available upon request.
Timeline
Customer Service Specialist
Kuehne-Nagel, Warehouse
07.2021 - Current
Receiving Clerk
Milwaukee Tool
06.2018 - 07.2021
Warehouse Associate
Kuehne-Nagel, Warehouse
04.2015 - 09.2017
Certification - Surgical Technology
Concorde College
High School Diploma -
Cleveland High School