Summary
Overview
Work History
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Chelsie Manley

Chelsie Manley

Experienced Customer Service Advocate
Hebron,IN

Summary

I am an extremely personable individual. I enjoy a high paced environment workplace. I live to treat others the way I would like to be treated. I am proud of my professional but welcoming demeanor. I strive to make every encounter an interaction, rather than a transaction.

Overview

7
7
years of professional experience

Work History

Coordinating Supervisor

MC ELECTRIC & CONSTRUCTION CORP.
Hebron, IN
06.2021 - Current
  • Assist customers via telephone in scheduling appointments
  • Create job estimates and invoices to send out and collect payment
  • Use Microsoft & Quickbooks software daily
  • Categorize all expenses made from company debit cards electronically
  • Organize and file legal documents

Claims Analyst, CSA, Click 2 Chat

Cigna Health Insurance
Bourbonnais, IL
06.2017 - 01.2020
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Reviewed appeals filed by claimants who were dissatisfied with initial decisions made concerning their cases.
  • Managed escalated cases involving high-value claims or multiple parties involved.
  • Technical assistant for mycigna.com
  • Successful handling high incoming call volume
  • Assist 2 customers at once as a chat representative for mycigna.com while navigating dozens of systems
  • Efficient in green screen programs
  • Received every quarterly bonus for highest rated surveys conducted by customer feedback

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Chelsie ManleyExperienced Customer Service Advocate