Chelsie Sommers
Holland,Oh
Summary
Dynamic business leader and Color Specialist with a proven track record at The Color Lab, enhancing client satisfaction and salon revenue through innovative marketing and exceptional customer service. Skilled in financial management and relationship building, I excel in creating memorable client experiences and fostering business growth. Expert in hair color design, my approach combines meticulous attention to detail with outstanding communication abilities.
Overview
16
16
years of professional experience
Work History
Color Specialist/Studio Owner Operator
The Color Lab
04.2011 - Current
- Implemented creative marketing strategies to attract new clientele and expand the salon''s reach within the community.
- Promoted excellent customer retention rates by following up with clients after appointments to assess satisfaction levels.
- Established effective communication with clients to determine their desired outcomes, ensuring successful results.
- Used software to store and retrieve color data.
- Streamlined appointment scheduling and time management to maximize daily productivity and client satisfaction.
- Developed a loyal clientele through consistent high-quality work and exceptional customer service.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased revenue through effective customer service and inventory management.
- Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication.
- Evaluated and adjusted pricing structures to remain competitive while maintaining profitability for the business.
- Oversaw financial management tasks such as budgeting, accounting, payroll processing, and invoicing.
- Managed daily operations for a seamless client experience, ensuring a professional and welcoming environment.
- Maintained a clean, organized studio space to ensure an enjoyable experience for all clients.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted thorough hair assessments
- Created and recorded color formulas to match colors
- Provided high-quality coloring services
Hairstylist
The Salon at Ulta Beauty
04.2009 - 04.2011
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Dillards Salon
10.2008 - 04.2009
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
Education
State License - Cosmetologist
Regency Beauty Institute
Cincinnati, OHDiploma -
Robert S. Rogers
Toledo, OHSkills
- Business management and development
- Business marketing
- Operations management
- Financial management
- Cost control and analysis
- Business growth and retention
- Appointment scheduling
- Client consultations
- Hair color design
- Time management
- Attention to detail
- Problem-solving abilities
- Social skills
- Multitasking Abilities
- Excellent communication
- Cash handling
- Relationship building and management
Timeline
Color Specialist/Studio Owner Operator
The Color Lab
04.2011 - Current
Hairstylist
The Salon at Ulta Beauty
04.2009 - 04.2011
Hairstylist
Dillards Salon
10.2008 - 04.2009
State License - Cosmetologist
Regency Beauty Institute
Diploma -
Robert S. Rogers
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