Chelsie Ann Sinclair

• Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
• Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
• Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Promoted positive interactions with children with ADHD, Autism and other learning disabilities by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
• Worked as part of collaborative team to address changing needs of children and families
• Fostered positive learning environment, applying ABA principles to reduce challenging behaviors effectively.

• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
• Communicated with managers of other departments to maintain transparency.
• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Successfully managed the activities of 30 team members in multiple locations.Interviewed, hired and trained new quality customer service representatives.Resolved customer questions, issues and complaints.Effectively managed departmental expenses to stay within allocated budget.Prevented clinical losses using awareness, attention to detail and integrity.Replenished merchandise shelves with items from the stockroom.

Developed highly empathetic client relationships and earned reputation for exceeding patient needs.Resolved product issues and shared benefits of new technology.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Scheduled and confirmed appointments for entire management team.Answered customers’ questions and addressed problems and complaints in person and via phone.Built customer confidence by actively listening to their concerns and giving appropriate feedback.

• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
• Worked as part of collaborative team to address changing needs of children and families.
• Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.