CHELSY TUIASOSOPO

• Manage and process invoice billings, including billing for barge dates, ensuring timely and accurate invoicing.
• Handle procurement for product promotions across multiple stores and assist with pricing to ensure competitive offerings.
• Assist with routing and manage barge orders from Honolulu to the inter-islands, ensuring efficient delivery.
• Communicate with customers on inter-island and local orders, providing support and resolving discrepancies.
• Handle escalated customer calls efficiently, finding satisfactory resolutions for both customers and the company.
• Assist customers with discrepancies and provide proactive support to resolve their issues.

• Ensure safety by managing cargo, passenger, and aircraft weight to maintain optimal balance for safe flight departures.
• Plan flights to maintain an optimal center of gravity, ensuring aircraft stability.
• Work with both local and international flights, adapting to different cultural norms for efficient flight operations.
• Monitor and update maintenance logs, track flight delays, and stay current on routes from two hours before departure ensure smooth operations.
• Communicate with team members department wide and manage airport operations efficiently, ensuring safety compliance and productivity.

• Organized product displays to capture customer interest and drive revenue growth
• Consulted with management and advertising teams to plan optimal promotions
• Placed prices and descriptive signage to enhance displays and promote items
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across store
• Assisted with offloading and downloading of merchandise during peak hours
• Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory

• Certified Trainer, maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
• Helped create innovative team work incentives known as 'Kitchen Eats' to keep work morale in the backstage high
• Attended to customers and address inquiries in a timely manner

• Delivered exceptional guest service in a high-volume environment, ensuring guest satisfaction.
• Trained new team members on food handling, customer service, and operational protocols.
• Assisted with food and beverage preparation, point-of-sale transactions, and inventory management.
• Maintained cleanliness, health, and safety standards throughout service areas.
• Supported overall venue success through cross-functional collaboration with kitchen staff, servers, and management personnel.
• Promoted menu items to boost sales revenue and coordinated with kitchen staff for efficient service.

This internship was completed as part of a college program, earning credits toward my degree in management. It provided valuable hands-on experience in food and beverage operations, customer service, and team leadership, all contributing to a broader understanding of effective management practices.