Chelsye Riley
Baton Rouge,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Ochsner Medical Center
Baton Rouge, LA
06.2023 - 02.2024
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Technical Support Representative
AL Solutions
Remote
09.2021 - 05.2023
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Customer Service Representative Agent /Data Entry Clerk
Imperial Beverage
03.2018 - 11.2021
- Worked with vendors to schedule more than 200 daily pickups and delivers.
- Met all customer call guidelines including service levels, handle time and productivity.
- Resolve difficult issues over phone with customers daily.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Customer Service Manager
Walmart
Prairieville, LA
04.2015 - 02.2018
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Managed customer relations and customer service through daily communication and interaction.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Informed customers about special promotions and provided detailed information for various products.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Educated customers on promotions to enhance sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers entering store and promoted sales or special programs.
Education
Certification - Medical Assisting
Fortis College
05.2023
High School Diploma -
Belaire High School
05.2015
Skills
- Strategic sales knowledge
- Computer proficient
- Receiving support
- Professional telephone demeanor
- Shipping procedures understanding
- Complaint resolution
- Data entry
- Good listening skills
- Documentation and reporting
- Call center operations
- Conflict resolution
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Medical Assistant
Ochsner Medical Center
06.2023 - 02.2024
Technical Support Representative
AL Solutions
09.2021 - 05.2023
Customer Service Representative Agent /Data Entry Clerk
Imperial Beverage
03.2018 - 11.2021
Customer Service Manager
Walmart
04.2015 - 02.2018
Certification - Medical Assisting
Fortis College
High School Diploma -
Belaire High School