Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
OTX Sustainment Captain
Visionworks
01.2023 - Current
Visiting stores across the country to provide support on the new POS system
Coaching and training on best practices for the system
Problem solving
Troubleshooting any issues that may arise
Providing support for staff as they navigate through the change
Working closely with Territory Directors to uncover opportunities and then coaching through them
OTX Captain
Visionworks
09.2021 - 12.2022
Traveling to markets across the country to train associates on the new system
Leading classes
Coaching and training on best practices for the system
Problem solving
Troubleshooting any issues that may arise
Providing support for staff as they navigate through the change
Working in a virtual Command Center to work with associates on system issues
Retail Supervisor
Visionworks
09.2018 - 09.2021
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Coordinated merchandising displays, signage and sales enablement.
Trained and coached associates
Scheduled associates and delegated assignments to effectively meet expected customer and business demands.
Engaged associates in daily operations through open communication and upbeat team meetings.