Overview
Work History
Education
Skills
Awards
Timeline
Generic

Duane Silveira

Pacific Grove,CA

Overview

23
23
years of professional experience

Work History

Captain (Manager)

Trader Joe's Company
Pacific Grove, CA
04.1996 - 05.2018
  • Managed two stores and worked in five all together
  • Customer experience team lead
  • Helped customers with buying decisions on our vast product line
  • Wine knowledge
  • Responsible for customer engagement, customer safety, customer complaints
  • Bagging, carry outs and cart round up
  • Trained and developed thousands of employees over a 22 year career
  • Led teams of 60 to 100 employees
  • Developed crew members and supervisors daily
  • Promoted numerous crew members to supervisors
  • Implemented processes in my store that provided more efficiency in stocking procedures
  • Crew/Supervisor bi-annual reviews
  • I scheduled store quarterly meetings and daily huddle topics
  • I scheduled monthly supervisory meetings
  • Responsible for sales goals and sales projections
  • Responsible for inventory, quality control and safety team
  • Merchandising a variety of sections on a consistent basis in my stores
  • Built eye catching displays and end caps on a bi-weekly basis
  • Stocked a variety of sections
  • Perishable, frozen and non-perishable items
  • I wrote a variety of sections in my stores
  • Perishable and non-perishable
  • Cash handling and deposits
  • Experience with problem solving refrigeration issues
  • Certified food handler training
  • Certified pallet trainer
  • Electric forklift experience.

Meat Department (Seafood counter clark)

Lucky's Supermarket
Pacific Grove, CA
01.1995 - 01.1997
  • Bagged groceries, carry outs, cart round ups, swept floor and mopped floors hourly
  • Cleaned all register tops and filled bags and supplies for cashiers
  • Promoted to meat department
  • In charge of restocking seafood counter and filling packaged meats
  • Closed down seafood department for the following business day
  • Helped customers with seafood and meat buying decisions
  • Cleaned all equipment and replenished ice for the seafood counter.

Education

Fire Protection Technology Program, Fire Science 1A - Written, Fire Science 1B - In field training -

Monterey Peninsula College
Monterey, CA
06.1995

Skills

  • Adaptability
  • Communication
  • Computer
  • Customer Experience
  • Development
  • Hiring/On-boarding
  • Leadership
  • Loyalty/Reliability
  • Planning
  • Merchandising
  • Scheduling
  • Training

Awards

2016, Customer Service & Best Supermarket Award, I was recognized as the best supermarket and customer service in Pacific Grove, CA from Pacific Grove chamber of commerce.

Timeline

Captain (Manager)

Trader Joe's Company
04.1996 - 05.2018

Meat Department (Seafood counter clark)

Lucky's Supermarket
01.1995 - 01.1997

Fire Protection Technology Program, Fire Science 1A - Written, Fire Science 1B - In field training -

Monterey Peninsula College

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Duane Silveira