Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bryan Smith

Bryan Smith

Humble

Summary

Disciplined and dependable worker with a strong track record of staying calm under pressure and maintaining focus in fast-paced, high-stress environments. My background as an athlete has sharpened my mental toughness, quick decision-making, and teamwork—skills I’ve carried into delivering excellent customer service and resolving conflicts professionally. Known for clear communication, adaptability, and a strong work ethic, I consistently uphold operational standards while keeping customer satisfaction at the center.


Overview

4
4
years of professional experience

Work History

Shift Captain

MOD Pizza
11.2023 - Current
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Event Usher

Dls Event Services
08.2021 - Current
  • Directed ticket holders to seats and facility locations.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments, and issued tickets.
  • Monitored events to identify potential problems and minimize disruptions.
  • Worked with other staff members to facilitate smooth flow of operations.

Education

Associate of Arts -

San Jacinto Community College
Houston, TX
05-2026

Summer Creek
Houston, TX
05-2023

Skills

  • Situational awareness
  • Multitasking
  • Adaptability
  • Communication skills
  • Physical fitness
  • Professionalism
  • Adaptability and flexibility

Timeline

Shift Captain

MOD Pizza
11.2023 - Current

Event Usher

Dls Event Services
08.2021 - Current

Associate of Arts -

San Jacinto Community College

Summer Creek