Chelysei Brisbane
Tallahassee
Summary
Dynamic Shift Leader at Tropical Smoothie with a strong focus on customer satisfaction and team leadership. As an expert in cash handling and POS system operation, I effectively trained staff and resolved complaints, thereby enhancing service quality. Committed to maintaining safety protocols while fostering a positive work environment. Developed leadership and team management skills in fast-paced, customer-focused environment. Excel at coordinating tasks, streamlining processes, and fostering collaborative team atmosphere. Seeking to transition into new field where these skills can drive team success and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Tropical Smoothie
07.2024 - 08.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Crew Trainer
Culver's Restaurant
02.2023 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Bartow High School
Bartow, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Customer service management
Certification
- PT - Phlebotomy Technician
Timeline
Shift Leader
Tropical Smoothie
07.2024 - 08.2025
Crew Trainer
Culver's Restaurant
02.2023 - 03.2024
Bartow High School
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