Chemise Applewhite

Check-in patients for appointments

• Collect patients Co-pays/outstanding balances
• Update personal and insurance information
• Assisting patients with billing inquiries
• Perform special projects as requested by department upper level management.
• Answer phone calls and direct inquires
• Manage paperwork, file/organize documents, maintain records, receive and distribute mail/packages, data entry.
• Coordinate with medical staff ensuring patient flow, preparing charts or intake documents.
• Organized and maintained patient records in compliance with HIPAA regulations.

• Processed and verified billing statements for accuracy and compliance with established protocols.
• Managed patient accounts, ensuring timely invoicing and payment collection.
• Collaborated with healthcare providers to resolve discrepancies in billing inquiries.
• Maintained detailed records of transactions using advanced billing software systems.

• Performed accounts receivable follow up and performed insurance eligibility verifications. Evaluated patients’ financial status and payment plan eligibility.
• Identified trends and issues with patient and insurance accounts
• Obtained authorizations according to company policy.