Shannon Alexander
Willmington,NC
Summary
Highly motivated paramedic student with hands-on experience in emergency medical care. Acquired vital skills in patient assessment, trauma management, and life support procedures during clinical rotations. Strengths include effective communication, quick decision-making under pressure, and a strong knowledge of medical protocols. Demonstrated commitment to providing quality patient care while adhering to safety guidelines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Food Lion
WIlmington, NC
09.2022 - Current
- Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining operational standards.
- Maintained an organized filing system of paper documents and electronic files.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Perform the tasks of a sales associate when scheduled, or as needed.
- Maintain alertness, and call for assistance when needed to service customers.
- Answered phone calls and directed them to appropriate personnel.
- Trained staff members to perform work activities and use computer applications.
Paramedic Student
Cape Fear Community College
Wilmington, NC
01.2024 - 05.2025
- Suctioned airways to clear obstructions and help patients breathe.
- Administered medications according to physician orders and protocols.
- Observed strict confidentiality standards when dealing with sensitive information about patients.
- Collected vital signs such as heart rate, blood pressure, temperature, respiratory rate and oxygen saturation levels of patients.
- Inserted IVs and administered oral and injectable medications.
- Assisted paramedics with patient care in the field.
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Obtained details regarding patient by questioning family members and bystanders.
Customer Service Team Lead
Food Lion
Wilmington, NC
04.2021 - 09.2022
- Gathered carts from parking lot and inside store for customer use.
- Adhered to safety protocols while operating equipment such as forklifts or pallet jacks.
- Provided assistance with loading purchased items into customer vehicles.
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
Cashier
Food Lion
Wilmington, NC
09.2020 - 04.2021
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC06-2020
Associate of Science -
Cape Fear Community College
Wilmington, NC12-2023
Associate of Applied Science - Emergency Medicine
Cape Fear Community College
Wilmington, NC05-2025
Skills
- Patient assessment
- Medication administration
- Emotional intelligence
- EKG procedures
- Effective communication
- Cardiopulmonary resuscitation
- IV and medication administration
Certification
- ICS-100 - 11/2023
- ICS-200 - 11/2023
- ICS-700 - 12/2023
- ICS-800 - 12/2023
- Basic Life Support (BLS) - 08/2023
- Advanced Cardiac Life Support (ACLS) - 04/2024
- Pediatric Advanced Life Support (PALS) - 11/2024
- Prehospital Trauma Life Support (PHTLS) - 12/2024
References
References available upon request.
Timeline
Paramedic Student
Cape Fear Community College
01.2024 - 05.2025
Office Assistant
Food Lion
09.2022 - Current
Customer Service Team Lead
Food Lion
04.2021 - 09.2022
Cashier
Food Lion
09.2020 - 04.2021
High School Diploma -
Eugene Ashley High School
Associate of Science -
Cape Fear Community College
Associate of Applied Science - Emergency Medicine
Cape Fear Community College