Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Candi Hensley
Open To Work
Verified
This profile is verified using an email address.

Candi Hensley

Rogersville

Work Preference

Desired Job Title

Medical Office AssistantRegistration ClerkPatient Care CoordinatorCustomer Service RepresentativePatient Care Technician, Emergency Department

Work Type

Full Time

Location Preference

On-SiteRemote
Location: Rogersville, TennesseeRogersville, TNMorristown, TNKingsport, TN
Open to relocation: No

Important To Me

Work-life balancePaid time offPaid sick leave401k match

Summary

Detail-oriented medical office professional with a strong background in electronic health records management and patient coordination. Committed to enhancing clinic efficiency through effective communication and meticulous attention to detail, ensuring high-quality patient experiences.

Overview

32
32
years of professional experience

Work History

Medical Office Assistant

Fastpace Health Urgent Care
Rogersville
05.2024 - Current
  • Administered injections, immunizations, and medications per physician protocols.
  • Managed patient intake and registration processes to enhance efficiency.
  • Assisted healthcare providers during patient examinations to ensure quality care.
  • Maintained accurate electronic health records and documentation for compliance.
  • Processed insurance claims and verified patient coverage details for smooth operations.
  • Handled phone inquiries, providing timely information to patients.
  • Ensured cleanliness and organization of examination rooms and waiting areas.
  • Performed clerical duties including filing, data entry, and photocopying documents.

Registration Clerk

Covenant Health Hospital
Morristown
04.2024 - 05.2024
  • Registered patients and verified insurance information with precision.
  • Guided patients in completing registration forms and necessary paperwork for accurate processing.
  • Addressed patient inquiries and resolved registration issues to enhance patient experience.
  • Ensured adherence to hospital policies throughout the registration process.
  • Maintained confidential patient records in compliance with HIPAA guidelines.
  • Processed payments via cash, debit, and credit cards, issuing receipts for services rendered.
  • Welcomed patients to clinic reception area. upon arrival and directed them to appropriate areas.
  • Scanned documents and insurance cards for inclusion in patient charts.

Patient Care Coordinator

Lung and Sleep Clinic
Rogersville
01.2023 - 04.2024
  • Coordinated patient appointments to optimize clinic workflow and enhance service delivery.
  • Assisted patients with insurance verification and benefit inquiries during consultations.
  • Communicated treatment plans and follow-up instructions clearly to ensure patient understanding.
  • Maintained accurate patient records using electronic health record systems for compliance and efficiency.
  • Handled incoming patient inquiries via phone and email, delivering exceptional customer service.
  • Processed patient intake information, updating medical records prior to treatment for accuracy.
  • Followed up with discharged patients to ensure adequate post-care support and satisfaction.
  • Educated patients on lung health and sleep disorders, providing resources to enhance understanding and self-management.
  • Facilitated preparation of charts, exams, and interviews to support Department of Labor Depositions with coal miners, lawyers, and doctors.

Customer Service Representative

SYKES
Morristown
09.2020 - 01.2023
  • Handled customer inquiries through phone, email, and chat support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved product-related issues and provided accurate information to customers.
  • Managed escalated complaints and facilitated resolution processes effectively.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Reconciled customer accounts to ensure accuracy in financial records., dealing with merchant accounts and payroll.

Patient Care Technician, Emergency Department

Holston Valley Medical Center
Kingsport
05.2015 - 02.2020
  • Provided compassionate care to patients in high-stress emergency situations.
  • Responded quickly to emergency situations in order to provide life-saving interventions.
  • Collaborated with healthcare team to ensure timely patient care delivery.
  • Assisted nursing staff with patient assessments and vital sign monitoring.
  • Evaluated patient needs upon arrival at the emergency room.
  • Responded promptly to medical emergencies, following established protocols diligently.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Supported patients with daily activities, enhancing comfort and safety.
  • Educated patients and families about procedures and care plans effectively.
  • Conducted patient education regarding health maintenance topics such as diet modification, disease prevention strategies, medication management plans, and lifestyle modifications.
  • Performed ECG's, EKG's, and other tests under the supervision of a nurse or physician.
  • Prepared specimens for laboratory testing according to established protocols.
  • Collected and labeled specimens to prepare for delivery to laboratory.
  • Documented patient information accurately in electronic medical records system according to HIPAA guidelines.
  • Used hospital-approved devices and techniques to transport and lift patients.

Waitress/Manager

SUBWAY®Restaurants
Rogersville
05.1994 - 05.2016
  • Delivered exceptional customer service during high-volume shifts, ensuring positive dining experiences.
  • Enhanced service efficiency by encouraging teamwork among staff. for efficient service flow during peak hours.
  • Resolved customer concerns promptly, contributing to improved satisfaction ratings.
  • Conducted training sessions for new hires on procedures and standards.
  • Accurately processed cash transactions, managing payments and receipts.
  • Upheld sanitation by maintaining clean dining and kitchen environments.
  • Oversaw inventory management, ensuring timely restocking of supplies.
  • Prepared sandwiches following detailed customer instructions.

Education

High School Diploma -

Cherokee High School

Skills

  • Patient registration
  • Medical records management
  • Electronic charting
  • Insurance verification
  • Patient referrals
  • Clinical medical assistance
  • Patient assessment
  • Medical office software
  • Medical reception
  • Lab test coordination
  • Clinical and administrative support
  • Regulatory compliance
  • Records confidentiality
  • HIPAA compliance
  • Patient education
  • Phone and email etiquette
  • Patient relations
  • Physician assistance
  • Medical office equipment

Timeline

Medical Office Assistant

Fastpace Health Urgent Care
05.2024 - Current

Registration Clerk

Covenant Health Hospital
04.2024 - 05.2024

Patient Care Coordinator

Lung and Sleep Clinic
01.2023 - 04.2024

Customer Service Representative

SYKES
09.2020 - 01.2023

Patient Care Technician, Emergency Department

Holston Valley Medical Center
05.2015 - 02.2020

Waitress/Manager

SUBWAY®Restaurants
05.1994 - 05.2016

High School Diploma -

Cherokee High School

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Candi Hensley