Chemoore Flowers
Mulberry,FL
Summary
Customer service professional with strong leadership skills and hands-on experience in logistics and inventory management. Adept at coordinating teams, optimizing workflows, and ensuring efficient and safe handling of materials. Known for reliability, adaptability, and fostering collaborative work environment to achieve operational goals. Skilled in using operation management systems and implementing best practices to drive productivity and accuracy.
Overview
6
6
years of professional experience
Work History
Process Assistant
Amazon
2022.10 - 2025.04
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Customer Service Representative
HomeGoods
2021.06 - 2022.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Product Specialist
Amazon
2019.05 - 2020.06
- Enhanced customer satisfaction by identifying and resolving product-related issues in a timely manner.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Education
Associate of Arts - Engineering
Hillsborough Community College
Tampa, FL2025-08
High School Diploma -
La Joya Community High School
Avondale, AZ2019-05
Skills
- Project workflow optimization
- Strategic load allocation
- Microsoft Excel
- Operational management support
- Effective team collaboration
- Client relations management
- Strategic problem-solving
- Efficient data management
- PowerPoint presentation development
- Employee training
- Team leadership
Timeline
Process Assistant
Amazon
2022.10 - 2025.04
Customer Service Representative
HomeGoods
2021.06 - 2022.08
Product Specialist
Amazon
2019.05 - 2020.06
Associate of Arts - Engineering
Hillsborough Community College
High School Diploma -
La Joya Community High School