Summary
Work History
Education
Skills
Languages
Timeline
Generic

Chemseddine Arrami

Clarkston

Summary

Enthusiastic, result-oriented and experienced in the restaurant business for 8+ years with providing exceptional customer service and exceeding sales targets. Proven ability to build rapport with guests, leading teams and driving revenue growth while maintaining high standards of food quality and customer service. I can utilize my leadership and problem solving skills to contribute to the growing success of a thriving restaurant.

Work History

Ramp Service Agent

American Airlines
2024 - 2025
  • Loaded and unloaded cargo from aircraft, ensuring timely turnaround for flights.
  • Operated ground service equipment, following safety protocols to maintain operational efficiency.
  • Assisted in ramp operations by guiding arriving and departing aircraft to designated parking areas.
  • Conducted routine inspections of equipment, reporting any maintenance needs to supervisors promptly.
  • Communicating with flight crew and other airport personnel to ensure smooth operations as well as providing customer service to passengers.
  • Towing and pushback of aircraft

Restaurant Manager

Alloush Grill
2019 - 2024
  • Upheld a positive synergetic environment for servers, resulting in a significant improvement and motivation of the team.
  • Provided excellent and exceptional service receiving a 4.8 star on goggle.
  • Trained and mentored staff on customer service protocols and operational procedures.
  • Supervised daily restaurant operations, ensuring high standards of service and food quality.

Server

Carrabba's Italian Grill
2017 - 2019
  • Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
  • Collaborated with kitchen staff to deliver timely and accurate food orders.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Assisted in training new team members on menu offerings and service standards.
  • Resolved customer complaints professionally, turning potentially negative experiences into positive outcomes.
  • Adapted quickly to changing priorities during peak dining hours, maintaining service quality.

Education

Associate - General Studies

Macomb Community College
Warren, MI
01-2018

Senior Technician - Mechanical Engineering

Higher Institute of Technological Studies(I.S.E.T)
Rades, Tunisia
01-2014

Skills

  • Staff management
  • Customer engagement
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Leadership/Training
  • Memory retention
  • Adaptable
  • Excellent verbal communication
  • Dynamic problem solving
  • Organization and prioritization
  • Complaint resolution

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Ramp Service Agent

American Airlines
2024 - 2025

Restaurant Manager

Alloush Grill
2019 - 2024

Server

Carrabba's Italian Grill
2017 - 2019

Associate - General Studies

Macomb Community College

Senior Technician - Mechanical Engineering

Higher Institute of Technological Studies(I.S.E.T)

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