Patrick Petty
Customer Service Rep.
Jonesboro,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Ramp Service Agent
Delta Air Lines, Inc
10.2021 - Current
- Supervised grounds, employee entrances and exits and security officers on duty.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored property and investigated any areas of suspicion.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Customer Service Representative
ADT Security
Atlanta, GA
2019.04 - 2022.03
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Addressed customer account discrepancies and concerns.
- Generated customer service reports to track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Data Analyst Intern
Mitivate
01.2021 - 01.2023
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Ran data analysis reports and distributed to management staff.
- Completed filing, data entry and copying for data analyst team.
- Assessed data using methods learned in class.
- Monitored and controlled data upload, checking for successful data import and quality.
Youth Care Professional
The Center For Children & Young Adults
01.2019 - 01.2022
- Completed clear and concise documentation of youth behavior and actions.
- Evaluated needs of youth and outlined measures to address.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Documented data and completed accurate updates to case records.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
Education
Master of Arts - Human Service Counseling - Life Coaching
Liberty University
Lynchburg, VA02.2024
Bachelor of Science Biology - Biology
Texas College
Tyler, TX05.2019
Associate of Arts - General Studies
Texas College
Tyler, TX05.2019
Skills
- Conflict resolution techniques
- Response-to-intervention understanding
- Strategy implementation
- Great role model for children
- Positive Reinforcement
- Individualized instruction
- Staff Meetings
- Compassionate Care
- Human Relations
- Daily Logs
- Pat-Down Searches
Timeline
Ramp Service Agent
Delta Air Lines, Inc
10.2021 - Current
Data Analyst Intern
Mitivate
01.2021 - 01.2023
Customer Service Representative
ADT Security
2019.04 - 2022.03
Youth Care Professional
The Center For Children & Young Adults
01.2019 - 01.2022
Master of Arts - Human Service Counseling - Life Coaching
Liberty University
Bachelor of Science Biology - Biology
Texas College
Associate of Arts - General Studies
Texas College
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