Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chenai Sukume

Irving,TX

Summary

Customer advocate with a strong background in Mechanical Engineering, versatile communication skills and experience managing diverse teams. Self-starter with proven experience managing projects from concept to completion.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

DFW Airport Marriott
Irving, TX
05.2022 - Current
  • Supervised front office and transportation staff, including hiring and training new employees.
  • Developed strategies to improve customer satisfaction levels with a focus on storytelling and empathy as a means to create lasting impressions.
  • Ensured proper customer service standards were met.
  • Handled customer complaints in a professional manner, focusing on guest recovery and relationship rebuilding.
  • Coordinated with Accounting and Sales departments to ensure smooth operations.
  • Scheduled staff shifts and assigned duties as needed.
  • Evaluated employee performance reviews on an ongoing basis and provided feedback accordingly so that staff members could continue improving their skillset over time .

Fabrication Consultant

Saylite
Carrollton, TX
08.2020 - 11.2022
  • Maintained updated knowledge through continuing education and advanced training in machining, mechanical assembly, SolidWorks sheet metal design and powder coating.
  • Achieved cost-savings by developing functional solutions to the design problems affecting machinists.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Engineering Intern

US Department of Transportation
Washington , DC
05.2017 - 08.2017
  • Analyzed data from experiments and prepared reports summarizing results.
  • Provided technical support to engineers during the development of products.
  • Collaborated with colleagues to develop innovative solutions to challenging problems.
  • Researched federal transportation standards and regulations related to engineering projects.

Education

Bachelor of Science - Mechanical Engineering

Midwestern State University
Wichita Falls, TX
05-2019

Skills

  • SolidWorks Design
  • Customer Relations
  • Microsoft Excel
  • Customer Education
  • Customer Relationship Management (CRM)
  • Capacity Planning

Certification

  • FE Mechanical Exam 2018

Timeline

Front Office Supervisor

DFW Airport Marriott
05.2022 - Current

Fabrication Consultant

Saylite
08.2020 - 11.2022

Engineering Intern

US Department of Transportation
05.2017 - 08.2017

Bachelor of Science - Mechanical Engineering

Midwestern State University

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Chenai Sukume