Chenara McGee
Pinehurst,TX
Summary
Dedicated and adaptable professional who successfully navigated a relocation while consistently delivering exceptional performance in a high-volume call center environment. Demonstrated unwavering work ethic to quickly regain previous role as a support center representative. Currently excelling in maintaining strong processing numbers and leveraging extensive knowledge to provide valuable assistance to fellow team members.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate - Support Center
Toyota Financial Services
Plano, TX
01.2020 - Current
- Assist customers with payoff and loan balance inquiries
- Assist with Tile processing, payments, transaction history and interactions with the dealership
- During my role with the Support Center Team in the West, I provided training for a year
- I have also participated in a stretch assignment with the PIF Admin Department
Customer Service Advocate
Aetna
Scottsdale, AZ
05.2019 - 01.2020
- Answered member and provider calls regarding cost, coverage, benefit explanation and breakdowns of coverage
Technical Support Representative
Asurion
Phoenix, AZ
09.2018 - 05.2019
- Assist customers with troubleshooting all ATT supported mobile devices including Apple devices and Android
- Software hardware, filing claims, device setup, and billing questions
- Provide a premier customer experience by providing a resolution
Producer Advocate
BlueCross and BlueShield
Oklahoma City, OK
11.2016 - 03.2017
- Assist producers with commissions, certifications, and licensing inquiries
- Ensure accuracy with payroll and licensing qualifications
Skills
- Inbound and outbound phone call handling
- Multi-tasking
- Exceptional Data Research
- Microsoft Teams Presentation
- Compliance and policy driven performance
- Analytical/ Problem Solving/Goal Oriented
- Nice in contact experience
- Training Experience
Timeline
Customer Service Advocate - Support Center
Toyota Financial Services
01.2020 - Current
Customer Service Advocate
Aetna
05.2019 - 01.2020
Technical Support Representative
Asurion
09.2018 - 05.2019
Producer Advocate
BlueCross and BlueShield
11.2016 - 03.2017