Sarah Parson
Call Center Customer Service Representative
Martinsville,IN
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Diligent call center representative with solid background in call center customer service. Efficiently handled customer inquiries and resolved issues, contributing to high customer satisfaction levels. Demonstrated strong communication and problem-solving skills.
Overview
11
11
years of professional experience
Education
High School Diploma -
Martinsville High School
Martinsville05-2011
Work History
Call Center Customer Service Representative
Bloom Insurance Agency
07.2023 - 06.2024
- Managed a high volume of 50 or more calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Home Health Aide
Help At Home
08.2019 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Server
Steak N Shake Restaurant
08.2014 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Complaint resolution
- Customer inquiries
- Customer correspondence
- Call management
- Quality assurance
- LiveChat
- Keyboarding
- Technical troubleshooting
- Customer needs assessment
- Account updating
- Database management
- Account management
- Transcription
- Positive attitude
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Team collaboration
- Active listening
- Telephone etiquette
- Call handling
- Professional phone voice
- Problem-solving skills
- Customer feedback handling
- Customer communications
- Verbal and written communication
- Resolving issues
- Inbound phone call management
- Logging call information
- Gathering information
- Answering questions
- Interpersonal skills
- Inbound phone calls
- Appointment scheduling
- Calm disposition
- Call control
- FLUENT IN: English
- System documentation
- Call center customer service
- Written and oral communication
- Call center operations
- Outbound Calls
Accomplishments
- Documented and resolved Customer Service Call Issues which led to accurate and resolved satisfaction for Customers.
- Resolved product issue through consumer testing.
- Achieved many goals and customer satisfaction through effectively helping with call communication, call timing, productivity, answering customer concerns, scheduling appropriate appointments, achieving these goals in a timely manner, answering any customer concern or question to the best of my ability.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved call center results through effectively helping with call center results through effectively helping with answering Inbound calls effectively and ina timely manner, as well as dialing outbound calls and addressing and following up with customer concerns and or questions.
- Achieved Customer satisfaction results by completing the appropriate call center task with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Call Center Customer Service Representative
Bloom Insurance Agency
07.2023 - 06.2024
Home Health Aide
Help At Home
08.2019 - Current
Server
Steak N Shake Restaurant
08.2014 - 12.2020
High School Diploma -
Martinsville High School
Interests
Reading
Painting
Poetry
Software
Microsoft
Adobe
Excel
Typing/Keyboarding
Word
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Personal development programsWork from home optionCareer advancementFlexible work hoursQuote
It is never too late to be what you might have been.
George Eliot
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