Chenay Thornton
Topeka,Kansas
Summary
Dedicated and customer-focused professional with over 10 years of experience in customer service, spanning both housekeeping and telecommunications industries. Proven expertise in delivering exceptional customer experiences through in-person and telephone interactions. Skilled in office duties, office software, computers, and office equipment. Extensive call center experience, including proficiency in data entry, customer support, scheduling, problem-solving, typing, and multi-line phone systems. Committed to building customer loyalty through genuine human interactions and kindness.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Berlin Wheeler
10.2025 - Current
- Set NEMT transportation appointments
- Member support
- QA survey
- Call center
Store Team Member
Caseys
02.2025 - 10.2025
- Cashier
- Stock store
- Clean store
Customer Service Representative
Maximus
10.2023 - 12.2023
- Assist federal retired employees with changing their health benefits.
Customer Care Advocate
UnitedHealth Group
11.2021 - 01.2022
- Multitasked while taking calls, notating profiles, and ordering prescriptions.
Customer Service Representative
Maximus
02.2021 - 03.2021
- Answered inbound calls and assisted with questions pertaining to stimulus payments.
Customer Service Representative
General Dynamics Information Technology
08.2017 - 10.2018
- Kept records of call interactions, ensured appropriate changes were updated on customer accounts, and resolved customer issues.
Guest Room Attendant
MGM Resorts International
11.2014 - 10.2016
- Cleaned rooms, hallways, and work areas to meet health standards, performed general housekeeping activities.
Reservations Specialist/At Sea Coordinator
Canyon Ranch
08.2010 - 03.2015
- Provided information about products or services, took/entered orders, canceled transactions, obtained details of complaints, and established/maintained interpersonal relationships. Performed administrative activities and scheduled appointments.
Guest Room Attendant
Mandalay Bay Resort and Casino
02.2006 - 09.2007
- Cleaned rooms and hallways, documented/reported information, and performed general housekeeping activities.
Education
GED - General Studies
Clark County School District Adult Education Program
Associates Degree - undefined
Metropolitan Community CollegePenn Valley
Skills
- Connectivity
- Customer Experience
- Customer Service
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Support
- Customer Service Training
- Customer Service Operations
- Customer Loyalty
- Customer Follow-Up
Timeline
Customer Service Representative
Berlin Wheeler
10.2025 - Current
Store Team Member
Caseys
02.2025 - 10.2025
Customer Service Representative
Maximus
10.2023 - 12.2023
Customer Care Advocate
UnitedHealth Group
11.2021 - 01.2022
Customer Service Representative
Maximus
02.2021 - 03.2021
Customer Service Representative
General Dynamics Information Technology
08.2017 - 10.2018
Guest Room Attendant
MGM Resorts International
11.2014 - 10.2016
Reservations Specialist/At Sea Coordinator
Canyon Ranch
08.2010 - 03.2015
Guest Room Attendant
Mandalay Bay Resort and Casino
02.2006 - 09.2007
Associates Degree - undefined
Metropolitan Community CollegePenn Valley
GED - General Studies
Clark County School District Adult Education Program