Demarcus Drayton
Columbia,SC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Technichian
Agile-Defense
04.2023 - Current
- Create user accounts within Active Directory and assign proper security groups based on permission
requirements - Deliver Tier 1 and Tier II support for more than 1,200 users in a fast paced organization (over 80%
officers) across multiple networks - Backup user data and reimage computers utilizing PXE
- Authorized DEPO Entitlement Manager to manage users exchange mailboxes, calendars and
distribution lists - Configure zero clients to connect to VDI (Virtual Desktop Infrastructure) environment
- Apply patches and software to users computers to maintain Cyber Security compliance
- Utilize Solarwinds and Remedy ticketing system to track and remediate user issues
System Administrator
Telos
11.2022 - 01.2023
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Orchestrated integration and communication of software upgrades.
- Used Retina and HBSS to secure systems against STIG guidelines.
- Developed modification program to determine compatibility with various software.
- Implemented internet and intranet applications on multiple platforms.
Help Desk Technician II
General Dynamics Information Technology
03.2022 - 11.2022
- Create user accounts within Active Directory and assign proper security groups based on permission
requirements - Deliver Tier 1 and Tier II support for more than 1,200 users in a fast paced organization (over 80%
officers) across multiple networks - Backup user data and reimage computers utilizing PXE
- Authorized DEPO Entitlement Manager to manage users exchange mailboxes, calendars and
distribution lists - Configure zero clients to connect to VDI (Virtual Desktop Infrastructure) environment
- Apply patches and software to users computers to maintain Cyber Security compliance
- Utilize Solarwinds and Remedy ticketing system to track and remediate user issues
Education
No Degree -
New Horizons
Miami, FL11.2021
High School Diploma -
Dorman High School
Roebuck, SC05.2015
Skills
Cloud Computing
Cybersecurity
Hardware Configuration
Hardware Troubleshooting
Help Desk
IT Support
Linux
Mac support
Mobile Device Support
Networking
Operating Systems
Software Troubleshooting
System backup And Recovery
Systems Administration
Technical Support
Virtualization
BCDR
Cloud Networking
DHCP
Domain Name System
Network Management
Network Security
Network Troubleshooting
Routing And Switching
Software Define Networking
System/Network Configuration
Virtualization
Virtual Private Networking
Vulnerability Management
Wide Area Network
Wireless Technologies
Access Control
Cryptography
Cyber Forensics
Data Security
Disaster Recovery Planning
Firewall Configuration
Malware Identification
Mobile Device Security
Network Security
Security Configuration
Security policies
Threat Analysis
Threat Detection
Application Services
Azure
Azure Active Directory
Azure Administrator
Azure App Service
Azure Load Balancer
Azure Storage
Azure Subscriptions
Azure Virtual Machines
Multi-Factor Authentication
Privileged Identity Management
Secure Identities
Virtual Networks
Cloud Data
Cloud Security
Cloud Services
Cloud Storage
Compliance
Microsoft 365
Microsoft Cloud Services
Office 365
Security
Teamwork
Windows 10
Amazon Web Services
AWS Cloud
Cloud Platform
Achieve Compliance With The Latest Data Privacy- regulations
Applications Security Engineering
Cybersecurity Architecture
Cybersecurity Engineering
Enterprise Security Operations
Governance
GRC
Hybrid Cloud And Multi-cloud Cybersecurity
Research And Development
Resilient Enterprise Solutions
Risk Management
Risk Management Cybersecurity Architecture
Secure Enterprise Architecture
Secure Virtualization
Security Operations Center Operations
Technical Auditor
Technical Leadership
Access Connectivity
Architecture And Services
Assurance And Automation
Connectivity
Core Routing
High Availability And Fast Convergence
IP Services
Network Access
Network Fundamentals
Programability
Security Fundamentals
SQL, DDL, DCL, & DML
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Azure Fundamentals
Microsoft Azure Administrator Associate
Microsoft 365 Fundamentals
AWS Certified Cloud Practitioner
Oracle Database SQL
Six Sigma Green Belt (CSSGB)
Cisco Certified Network Associate
CASP+
Additional Information
Top Secret Clearance
Timeline
Service Desk Technichian
Agile-Defense
04.2023 - Current
System Administrator
Telos
11.2022 - 01.2023
Help Desk Technician II
General Dynamics Information Technology
03.2022 - 11.2022
No Degree -
New Horizons
High School Diploma -
Dorman High School
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