Chenea Mae Pacheco
Traveller’s International Hotel Group Inc.
Green Bay,WI
10
years of professional experience
To enhance my professional skills, capabilities and knowledge in an organization which organizes the value of hard work and trusts with me responsibilities and challenges.
Work History
Casino Dealer
2 Years 10 Months- Dealt various table games, ensuring adherence to rules and regulations.
- Monitored game progress, maintaining a high level of player engagement and satisfaction.
- Handled cash transactions accurately, providing prompt payouts to players.
- Assisted in training new dealers on game procedures and customer service standards.
Assistant Store Manager 3
7 Months- Operated cash register accurately, processing transactions efficiently and handling payments.
- Assisted in food preparation, ensuring quality and compliance with company recipes and guidelines.
- Managed inventory levels by restocking supplies as needed, supporting operational efficiency.
- Trained new staff on operational procedures and customer service best practices, fostering teamwork.
- Assisted in managing inventory levels, ensuring product availability and minimizing stockouts.
- Supported staff training programs, enhancing team performance and customer service skills.
- Coordinated daily operations, optimizing workflow for efficiency and productivity in store activities.
- Monitored sales trends to adjust promotions, effectively boosting revenue during peak seasons.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Service Crew Member
3 Months- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly to foster loyalty and retention within store environment.
- Trained new staff on store policies, operational procedures, and customer service expectations.
- Implemented best practices for sales techniques that contributed to improved customer satisfaction scores.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Maintained cleanliness of dining area and kitchen, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
Sales Clerk
4 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays, adhering to company standards for visual presentation.
Education
Bachelor of Science - Tourism Management
Skills
Adaptability to change
Calculating payouts
Patience and composure
Good customer service
Timeline
Casino Dealer
Traveller’s International Hotel Group Inc.
04.2019 - 02.2022Read More
Assistant Store Manager 3
GLP Food Corporation
07.2018 - 02.2019Read More
Service Crew Member
Golden Arches Development Corporation
04.2018 - 07.2018Read More
Sales Clerk
Supervalue Inc.
08.2012 - 12.2012Read More
VMA Global College And Training Center Inc.
Bachelor of Science from Tourism Management
Read More