Csaino Gaming Dealer
Open To Work
Phuc Nguyen
Goldie's Casnino
Lynwood,WA
Work Preference
Desired Job Title
Casino Dealer
Work Type
Full Time
Location Preference
On-Site
Location:
Open to relocation:
No
Important To Me
Work-life balanceHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats
2
Language
1
Certification
27
Years of experience
Dynamic casino dealer with a focus on excellent customer service, game regulation compliance, and quick decision-making. Proven ability to foster a welcoming environment while ensuring game integrity.
Experienced casino dealer with strong mathematical skills and effective communication. Successfully managed high-stress situations and trained new dealers, contributing to a positive, efficient gaming experience while promoting responsible gambling practices.
Detail-oriented casino dealer known for maintaining game integrity and enhancing customer satisfaction. Skilled in managing money transactions and resolving disputes, committed to creating a secure and enjoyable gaming atmosphere.
Work History
22 Years 5 Months
10.2003 - 03.2026
22 Years 5 Months
Casino Dealer
Goldie's Casnino | Shoreline, WA
10.2003 - 03.2026
- Dealt various casino games, ensuring compliance with gaming regulations and house rules.
- Engaged players, fostering a welcoming environment to enhance their gaming experience.
- Monitored game integrity, identifying and reporting irregularities or suspicious activities promptly.
- Trained new dealers on game procedures, customer service standards, and operational protocols.
- Collaborated with team members to optimize workflow during peak hours for improved service delivery.
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained a fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
- Dealt appropriate number of cards to each player and verified placed bets before starting game the game.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Dealt cards in [Type] games and monitored players' behavior for signs of cheating.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Conducted games such as [Type], [Type] and [Type] by explaining rules, taking bets and delivering payouts.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Exchanged legal currency for gambling chips and coin money.
- Enforced game rules to maintain fair play and avoid disputes.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored game for potential security risk to protect operation and players.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players' questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
High School Diploma
Evergreen High School | White Center,W | 06-1990
- Awarded [Award Name]
- Honor Roll [Semester and Year]
- Dean's List [Semester and Year]
Skills
Game regulation compliance
Calculating payouts
Casino equipment maintenance
Strong mathematical skills
Excellent customer service
Quick decision making
Adaptability to change
Team player mentality
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Vietnamese
Native or Bilingual
Timeline
Casino Dealer
Goldie's Casnino
10.2003 - 03.2026Read more
Evergreen High School - High School Diploma,
Read more