Jorge Trejo Estrada
Littleton,CO
Summary
Seasoned Table Games Dealer with expertise in high-pressure casino environments, ensuring compliance with gaming regulations while enhancing guest experiences. Demonstrates strong game management and cash handling skills, fostering positive interactions. Proven problem-solving abilities and adaptability enable efficient operations and effective teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Ameristar Casino Resort Spa
Black Hawk, Colorado
04.2021 - Current
- Dealt cards at table games, ensuring smooth gameplay and adherence to rules for an optimal gaming experience.
- Executed dealer and supervisor duties, showcasing versatility and adaptability in dynamic gaming environments.
- Applied de-escalation techniques to deliver exceptional customer service and ensure safety.
- Utilized detailed knowledge of POS system to enhance operational efficiency.
- Organized team events to enhance policy understanding and cultivate a positive work atmosphere.
Shop Coordinator
Hyde Park Jewelers
Cherry Creek, CO
09.2019 - 03.2021
- Ordered precious metals globally, securing high-quality materials for project success.
- Cultivated strong relationships with multiple vendors to ensure consistent supply reliability.
- Collaborated with artisans to create custom pieces tailored to client specifications.
- Facilitated clear communication between designers and jewelers, streamlining project lifecycles.
- Set and adhered to strict deadlines, enhancing project management efficiency.
Table Games Dealer
The Lodge Casino
Black Hawk, CO
10.2018 - 09.2019
- Executed accurate payout calculations and maintained mental records for timely reporting to floor supervisors.
- Conducted continuous card inspections to uphold game integrity and ensure adherence to betting rules.
- Streamlined game pace by efficiently managing chips, cards, money, and gaming equipment.
- Monitored changes in local gaming laws and regulations to maintain compliance with internal controls.
Table Games Dealer
Golden Gates Casino
Black Hawk, CO
08.2017 - 09.2018
- Conducted chip and cash transactions with precision and integrity.
- Facilitated payouts, currency exchanges, and game rule communication to enhance guest experience.
- Executed accurate and immediate calculations of payouts for reporting to floor supervisors.
- Ensured game security through card inspections and adherence to betting regulations, safeguarding integrity.
- Verified bank roll fills alongside supervisor and security personnel to uphold operational standards.
- Monitored premises to protect company assets and deter unauthorized activities.
- Managed daily table game operations, ensuring compliance with company standards and enhancing overall service quality. of table games according to company policies and procedures.
- Streamlined mental record-keeping of payout sums for effective reporting.
Education
High School Diploma -
Horizon High School
Brighton, CO4 2012
BBA - Small Business Management
Front Range Community College
Westminister, COSkills
- POS system utilization
- Adaptability and learning
- Game regulation compliance
- Payout calculation
- Card and chip management
- Game security enforcement
- Team collaboration
- Customer service excellence
- Relationship management
- Problem solving skills
- Attention to detail
- Memory retention
- Multitasking Abilities
Certification
- Colorado Gaming Support License
- TIPS Certification
Languages
Spanish
Professional
Timeline
Table Games Dealer
Ameristar Casino Resort Spa
04.2021 - Current
Shop Coordinator
Hyde Park Jewelers
09.2019 - 03.2021
Table Games Dealer
The Lodge Casino
10.2018 - 09.2019
Table Games Dealer
Golden Gates Casino
08.2017 - 09.2018
High School Diploma -
Horizon High School
BBA - Small Business Management
Front Range Community College