Lilly Jones

• Deal blackjack, baccarat, and all 'carnival' games, including Ultimate Texas Hold'em, Crazy 4, 3-card poker, and DJ Wild.
• Trained to be able to do quick math for payouts and have great customer service.
• Fostered an entertaining environment by engaging guests in conversation.

• As an event cook, I'm there to prep, cook and sell all events at the venue
• We host events anywhere between 12 guests all the way to 300+ guests
• I create platters, buffets, and any assortment you can think of! I do prep work, including making sauces from scratch, cutting fresh meat, and baking.
• cross-trained throughout all stations, including prep, fry, flat top, grill, expo, and pantry.
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.

• Seasonal job throughout Fall.
• I greet all guests, explain the rules of the haunted house, send groups of guests in intervals of time, and make sure everyone is having fun in a safe environment.
• Also, cross-trained to run the register and make all hot drinks, including apple cider, hot chocolates, lattes, and cappuccinos.
• Trained new customer service representatives on product knowledge and customer service techniques.

• Performed basic knife skills such as dicing onions or slicing meats.
• Adhered to sanitation policies at all times when handling food products.
• Plated dishes according to restaurant presentation standards before delivering them to customers.
• Organized the storage area to ensure that all necessary items were readily accessible.

• I did payroll weekly, made all employee schedules, did all grocery shopping, and food ordering.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Created marketing strategies to drive revenue and increase brand visibility.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.

• Developed positive relationships with regular customers through friendly conversation.
• Checked back with customers throughout meal service to ensure satisfaction.
• Assisted other wait staff members in times of heavy customer traffic.
• Processed payments accurately using cash registers or POS systems.

• Greet customers, take orders, and be extremely hospitable.
• Performed opening duties such as setting up workstations with necessary supplies to prepare for upcoming shifts.
• Created schedules for waitstaff based on demand forecasts.
• Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
• Train all new waitress hires.
• In charge of social media, by posting and updating Facebook and Instagram on a daily basis.

• Here, I ran shift on a day-to-day basis, tracked labor and sales on 30-minute intervals.
• Supervised daily operations, including scheduling shifts and assigning duties.
• Ensured compliance with safety regulations and company policies.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Interviewed prospective employees, provided input to HR on hiring decisions, and completed onboarding.

• Here I rang in all orders, packed all equipment and food needed for the event, drive to the event, and once there I would introduce myself and set up all food and equipment (I.e
• Racks and sterns to keep food hot, tablecloth(s), plates & napkins, drinks & ice) for the guest
• All while making sure food stays fresh, hot and within food safety standards
• Position was temporary for holidays.

Here, I started as a waitress and worked my way up to restaurant manager.

• I also completed schedules for 50+ employees on a weekly basis
• On a day-to-day basis, I was responsible for counting, verifying, and depositing cash during my shift and transporting drops to the bank.
• Established policies for cash handling procedures to maximize security measures.
• Ensured compliance with all food safety regulations and sanitation standards.
• Assisted with kitchen preparation during peak times as needed.
• Adhered to all health department regulations regarding food storage and preparation.