Hi, I’m
Melody Smith
Peculiar,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and personal success.
Overview
7
years of professional experience
Work History
Hollywood Casino At Kansas Speedway
Table Games Dealer
12.2021 - 11.2022
Job overview
- Welcomed customers and established immediate rapport to encourage gameplay.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Trained new dealers in rules and operation of different games.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all state gaming regulations and procedures to maintain legal and ethical operation.
Hy-Vee Grocery
Customer Service Manager
04.2021 - 11.2021
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Open and Close the entire store in a timely manner without hindering the shopping customers.
Sunset Grill & Bar
Server
07.2020 - 09.2020
Job overview
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
American Food & Vending Corp.
Lead Cashier
04.2019 - 08.2019
Job overview
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained stock to meet expected customer demand.
- Take down inventory to assist with proper stocking.
- Assist Chef with food prep including setting up serving stations and occasionally serving.
Aramark
Cashier
01.2019 - 04.2019
Job overview
- Helped customers complete purchases and locate items.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Neosho County Community CollegeOttawa, KS
Certified Nurse Assistant from Nursing
12.2016
University Overview
- 3.4 GPA
Ottawa High SchoolOttawa
High School Diploma
05.2017
Skills
- Microsoft Office
- Operational Efficiency
- POS Systems Operations
- Customer Service and Assistance
- Cash Handling
- Employee Performance Evaluations
- Solution Planning
- Team Leadership
- Order Supplies
- Service-Orientation
- Anticipating Guest Needs
- Cool Under Pressure
Timeline
Table Games Dealer
Hollywood Casino At Kansas Speedway
12.2021 - 11.2022
Customer Service Manager
Hy-Vee Grocery
04.2021 - 11.2021
Server
Sunset Grill & Bar
07.2020 - 09.2020
Lead Cashier
American Food & Vending Corp.
04.2019 - 08.2019
Cashier
Aramark
01.2019 - 04.2019
Neosho County Community College
Certified Nurse Assistant from Nursing
Ottawa High School
High School Diploma