Adeniyi Saka
Cheverly,MD
Summary
Dedicated Table Games Dealer experienced in managing high-pressure environments while ensuring compliance with gaming regulations. Delivered engaging customer service and effective conflict resolution to maintain a positive atmosphere on casino floor. Focused on creating enjoyable gaming experiences that foster customer loyalty.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Table Games Dealer
Maryland Live Casino
7002, Arundel Mills Circle Hanover
07.2025 - Current
- Dealt cards and managed gameplay across various table games, ensuring adherence to rules and regulations.
- Facilitated smooth game operations by efficiently handling chips, payouts, and player transactions.
- Monitored player behavior to maintain a safe and enjoyable gaming environment for all participants.
- Trained new dealers on game procedures, rules, and customer service standards to enhance team performance.
- Conducted regular audits of games to ensure compliance with regulatory requirements and casino policies.
- Resolved disputes between players in a calm manner while upholding house rules and maintaining integrity of the game.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players' questions and resolved disputes to provide excellent customer service.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair play and avoid disputes.
- Monitored players behavior, taking appropriate action against rule violations.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Assistant Supervisor
Sunoco
Hyattsville, MD
01.2019 - Current
- Train team members on customer service techniques, resulting in increased team efficiency and a 10% boost in positive feedback.
- Coordinated inventory placement and replenishment to maintain optimal stock levels, reducing supply shortages by 20%.
- Reviewed and posted financial transactions to ensure compliance with accounting standards, improving processing efficiency by 15%.
- Processed bi-weekly payroll transactions, adhering to compliance standards and achieving error-free results in all tracked periods.
Assistant Auditor
Sagamu Microfinance Bank Plc
Sagamu, Nigeria
01.2017 - 11.2017
- Clarified audit findings through consistent client communication, resolving discrepancies and enhancing compliance adherence by 20%.
- Executed comprehensive audits on internal processes to ensure policy adherence and identify operational improvement areas.
- Monitored auditing procedures to streamline workflows, reducing processing time by 15% and enhancing accuracy.
Account Officer
KPMG International Limited
Lagos, Nigeria
11.2014 - 12.2016
- Provided personalized financial guidance to clients, enhancing satisfaction rates by 12% and retaining key accounts.
- Monitored and ensured timely payment and collection of outstanding withholding taxes, resulting in 10% reduction in delinquencies.
- Streamlined process for monitoring outstanding client balances, achieving 20% faster response times and consistent follow-ups.
Education
B.Sc. - Business Administration and Management
Olabisi Onabanjo University
Ago Iwoye, NigeriaHND - Accountancy
Moshood Abiola Polytechnic
Asha, NigeriaSkills
- Microsoft Office
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer service excellence
- Keen observation
- Patience and composure
- Quick decision making
- Gaming regulations
- Cash handling
- Collaborative teamwork
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Licensed [Table Game] - [Timeframe]
Languages
English
Native or Bilingual
Timeline
Table Games Dealer
Maryland Live Casino
07.2025 - Current
Assistant Supervisor
Sunoco
01.2019 - Current
Assistant Auditor
Sagamu Microfinance Bank Plc
01.2017 - 11.2017
Account Officer
KPMG International Limited
11.2014 - 12.2016
HND - Accountancy
Moshood Abiola Polytechnic
B.Sc. - Business Administration and Management
Olabisi Onabanjo University