Xavier Ramos
Greenfield
Summary
Bilingual Customer Service Expert recognized for hard work, diligence, and drive. Demonstrated strong work ethic and adaptability while delivering exceptional interpersonal skills. Thrived in unsupervised environments, mastering new skills swiftly to contribute effectively to team goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Table Games Dealer
Caesars Entertainment
Anderson
01.2025 - Current
- Administered game components like chips and cards to patrons, ensuring compliance with game rules and regulations
- Monitored equipment and tools for tampering, safeguarding game integrity and enhancing player trust.
- Managed chip and money exchange, clearly informing patrons of payout process to ensure smooth gaming experience
- Educate players about the rules of the game and ensure proper game etiquette and conduct
- Report suspicious or inappropriate behavior to floor supervisors
Service Technician
Monro, Inc.
Rio Grande
12.2023 - Current
- Completed thorough automotive inspections on every vehicle serviced, identifying and addressing necessary repairs and maintenance.
- Performed brakes, suspension, tire installation, scheduled maintenance, and various automotive repairs, ensuring quality and safety standards.
- Secure our guests' approval to perform the work as a result of the diagnosis; and always maintain a clean, neat work area.
General Service Technician
Goodyear
Pleasantville
07.2023 - 12.2023
- Inspected vehicles for potential issues and diagnosed problems before service, enhancing repair accuracy and customer satisfaction.
- Diagnosed mechanical issues using specialized diagnostic tools and equipment.
- Performed basic automotive services including tire mounting, balancing, repairs, oil changes, and filter replacements to ensure vehicle safety and performance.
- Conducted routine maintenance checks on vehicles to ensure safety standards.
- Performed tire installations and rotations for various vehicle types.
Manager / Consultant
XR consulting
Somers Point
05.2021 - 10.2022
- Handled client interactions and provided phone support while maintaining social media accounts on Facebook and Instagram, addressing emails and direct messages, organizing appointments, processing sales, managing inventory, and ensuring cleanliness of stations and store.
- Developed strategic plans to enhance client engagement and satisfaction.
- Managed resource allocation to optimize team performance and efficiency.
- Managed resource allocation to enhance team performance and ensure project delivery within budget.
Claim Upload Specialist
Team & Tech
Isabela
02.2020 - 05.2021
- Assisted veterans with uploading VA disability claims to ensure timely processing.
- Managed inbound and outbound calls, scheduled veteran appointments for assistance, entered data in two CRMs, and responded to emails to maintain operational efficiency.
- Ensured compliance with HIPAA regulations to protect patient information.
Front Manager
Alpha Studios
Hatillo
03.2014 - 05.2020
- Supervised daily operations ensuring efficient workflow and customer satisfaction.
- Oversaw store activities to ensure efficiency, Achieved sales targets through effective merchandising and customer engagement, Directed social media marketing initiatives, Developed plans to enhance sales performance, Developed artwork for promotional content, Processed customer transactions efficiently.
- Trained and mentored staff on best practices and operational procedures.
- Managed inventory levels and coordinated supply orders for studio needs.
Store Manager
Love Rock Tattoo
North Wildwood
04.2016 - 09.2019
- Oversaw store staff and activities, achieving sales targets through social media promotions and revenue growth initiatives.
- As for accomplishments increased revenue by 3 times average for the year, Increase in brand awareness, Enhanced company reputation through high customer satisfaction.
- Oversaw inventory management and ensured supplies were adequately stocked.
- Trained new artists and staff on studio procedures and customer service.
- Trained new artists and staff on studio procedures and customer service, ensuring a consistent customer experience.
Education
General - High school or equivalent
Luis F. Crespo (Sup. Nueva)
Arecibo, PRSkills
- Game Table Maintenance
- Gaming Floor Management
- Casino Operations
- Game Rules Explanation
- Customer Service
- Guest Interaction
- Guest Experience
- Customer Interaction
- Customer support
- Inquiry management
- Sales
- Lead generation
- Teamwork
- Team Management
- Team building
- Management Experience
- Project management
- Attention to detail
- Bilingual English & Spanish
- Multilingual
- Phone communication
- Phone etiquette
- Front Desk
- Office experience
- Office management
- Microsoft Office
- Microsoft Word
- Computer skills
- Computer literacy
- CRM Software
- Customer Relationship Management
- Time Management
- Organizational skills
- Event Coordination
- Agile
- Marketing
- Branding
- Negotiation
- Presentation Skills
- Public speaking
- Writing Skills
- Social Media Management
- Heavy lifting
- Typing
- Communication Skills
- Interpersonal skills
- Mobile applications
- Customer Service
- Guest Experience
- Management Experience
- Team building
- Customer acquisition
- Time Management
- Communication Skills
Certification
- HIPAA, 09/21 to 01/25
- Driver's License, 09/21 to 01/25
- Non-CDL Class C
Additional Information
Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish, Fluent
Awards
- English, Fluent
- Spanish, Fluent
Timeline
Table Games Dealer
Caesars Entertainment
01.2025 - Current
Service Technician
Monro, Inc.
12.2023 - Current
General Service Technician
Goodyear
07.2023 - 12.2023
Manager / Consultant
XR consulting
05.2021 - 10.2022
Claim Upload Specialist
Team & Tech
02.2020 - 05.2021
Store Manager
Love Rock Tattoo
04.2016 - 09.2019
Front Manager
Alpha Studios
03.2014 - 05.2020
General - High school or equivalent
Luis F. Crespo (Sup. Nueva)