Summary
Overview
Work History
Education
Skills
Timeline
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Robin Miller

Bensalem,PA

Summary

Proven Table Games Dealer with a track record of enhancing customer satisfaction and loyalty at Valley Forge Casino. Excelled in fast-paced environments, leveraging exceptional communication skills and keen observation to ensure game integrity and foster a welcoming atmosphere. Demonstrated expertise in money handling and team collaboration, contributing significantly to a safe and enjoyable gaming experience.

Overview

26
26
years of professional experience

Work History

Table Games Dealer

Valley Forge Casino
King of Prussia, PA
10.2016 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
  • Inspected table games and equipment to confirm proper function.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
  • Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
  • Implemented strategies to manage high-stress situations, maintaining professionalism and poise.

Table Games Dealer

Parx Casino
08.2011 - Current
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.

Manager

Georgines Jr
Lewistown, PA
06.1999 - 06.2015
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma - General Studies

Harry S Truman
Levittown, PA
06.1996

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Patience and composure
  • Quick decision making
  • Memory retention
  • Stress tolerance
  • Strong mathematical skills
  • Gaming equipment maintenance
  • Game rules
  • Table management
  • Guest service
  • Game management
  • Table game rules
  • Currency exchange
  • Dealer training
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Decision-making
  • Relationship building
  • Professional ethics

Timeline

Table Games Dealer

Valley Forge Casino
10.2016 - Current

Table Games Dealer

Parx Casino
08.2011 - Current

Manager

Georgines Jr
06.1999 - 06.2015

High School Diploma - General Studies

Harry S Truman
Robin Miller