Marc Gonzales
Menifee,CA
Summary
Personable and attentive, with keen eye for detail and positive attitude. Understands game rules and strategies, and brings strong numerical and communication skills. Capable of creating engaging and enjoyable environment for players while ensuring fair play and strict adherence to casino regulations. Offering strong foundation in customer service and keen observational skills, paired with readiness to learn and grow in gaming industry. Brings quick grasp of game rules and strategies, along with solid numerical and communication abilities. Ready to use and develop interpersonal and multitasking skills in [Desired Position] role.
Overview
17
17
years of professional experience
Work History
Table Games Dealer
Barona Casino
06.2012 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
Rec Aide
Valley Wide Recreation
01.2008 - 07.2011
- Observed and monitored children's activities.
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Supported children's development by encouraging teamwork and understanding of others.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Aided in maintaining a clean living environment,
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06.2007
Skills
- Reliability and punctuality
- Excellent customer service
- Money handling expertise
- Team player mentality
- Patience and composure
- Quick decision making
- Strong mathematical skills
- Gaming commission compliance
- Payoff control
- Table management
- Teamwork
- Quick thinking
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Active listening
- Money handling
- Customer interaction
- Relationship building
- Table game rules
Timeline
Table Games Dealer
Barona Casino
06.2012 - Current
Rec Aide
Valley Wide Recreation
01.2008 - 07.2011
High School Diploma -
Paloma Valley High School
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