Leilani Mao
Winchester,OR
Summary
Dynamic table games professional with a proven track record at Seven Feathers Casino & Resort, excelling in customer service and cash management. Recognized for training new dealers and enhancing guest experiences, while maintaining compliance and operational efficiency. A reliable team player adept at quick decision-making and managing high-pressure situations.
Professional with deep experience in gaming industry, prepared for role of table games dealer. Adept at managing high-pressure environments with precise attention to game rules and regulations. Strong focus on team collaboration and achieving results, flexible with changing needs. Skilled in customer interaction, conflict resolution, and maintaining positive atmosphere on casino floor.
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Seven Feathers Casino & Resort
10.2015 - Current
- Dealt various table games, ensuring adherence to gaming regulations and procedures.
- Provided exceptional customer service, enhancing guest experience and promoting repeat business.
- Trained new dealers on game rules, procedures, and customer interaction techniques.
- Monitored gameplay for compliance with casino policies, addressing any discrepancies promptly.
- Managed cash transactions accurately, maintaining integrity of financial operations at tables.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Collaborated with floor supervisors to optimize table game operations and guest satisfaction.
Table Games Floor Supervisor
Twin Arrows
04.2013 - 08.2015
- Supervised daily operations of table games, ensuring compliance with gaming regulations.
- Monitored dealer performance and customer interactions to enhance service quality.
- Trained and mentored new staff on game rules and operational procedures.
- Resolved customer disputes efficiently, maintaining a positive gaming environment.
- Collaborated with management to implement process improvements for table game efficiency.
- Conducted regular audits of cash handling and game integrity for accuracy.
Education
High School Diploma -
Westminster High School
Westminster, CASkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Guest service
- Stress tolerance
- Patience and composure
- Quick decision making
- Memory retention
- Teamwork and collaboration
- Customer
- Quick thinking
- Customer service
- Reliability
- Multitasking
- Cash management
Languages
English
Professional Working
Khmer
Professional Working
Timeline
Table Games Dealer
Seven Feathers Casino & Resort
10.2015 - Current
Table Games Floor Supervisor
Twin Arrows
04.2013 - 08.2015
High School Diploma -
Westminster High School