Samantha Cran
Long Beach,MS
Summary
Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Table games position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Table Games Dealer
Treasure Bay Casino And Hotel
2018.05 - Current
- Controlled equipment such as roulette wheels to run games.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Complemented player numbers to reach minimum levels for play of different games.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected table games and equipment to confirm proper function.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Applied standard or special rules to games based on pre-agreed game rules.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Received and documented patrons' wagers prior to beginning games.
- Trained new dealers in rules and operation of different games.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Worked with dealer team to run larger games such as craps and baccarat.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Prepared players to join games by explaining rules and exchanging money for chips.
Pit Clerk
Bau Rivage Resort And Casino
2007.05 - 2017.08
- Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and track transactions for compliance.
- Explained game instructions and rules to customers.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Maximized game protection by performing administrative duties for table games personnel to allow optimal attention on active games.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Transferred credit instruments to cage for guest redemption to create efficiency for guest service.
- Verified actual amount of markers in pit versus computer totals to properly account for credit instruments.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Tracked guest play, printed payout marker and balanced fills, credits and markers activity to safeguard company assets and support cage. Credit reports and signature for the credit department.
Education
High School Diploma -
Thomson High School Correspondence
Scranton, PA03.1997
Associate of Arts - Accounting
Northwest Mississippi Community College
Senatobia, MS05.2021
Bachelor of Science - Accounting
Colorado Technical University
Colorado Springs, CO06.2023
Skills
- Deal Cards
- Customer Retention
- Microsoft Excel
- Beverage Service
- Operation Monitoring
- Time Management
- Currency Exchange
- Monetary Transactions
- Speaking
- Game Dealing
- People Skills
- Pay Winnings
- Patron Engagement
- Vendor Contracts
- Money Transfers
- Oversee Games
- Betting Oversight
- Payout Procedures
- Cash Float Management
- Social Perceptiveness
- Mathematics
- Operational Reports
- Staff Assignments
- Table Game Rules
- Bet Collections
- Quality Control Analysis
- Client Support
- Shuffling
- Guest Observations
- Office Cleaning
- Gaming Commission Regulations
- Complex Problem-Solving
- Active Learning
- Service-Orientation
- Shuffling Machine Operation
- Expense Reports
- Gaming Chip Inventory Systems
- Monitoring
- Instructing
- Reading Comprehension
- Chip Inventory Systems
- Daily Reports
- Management of Personnel Resources
- Communications Management
- Learning Strategies
- Cash Register Operations
- Customer Satisfaction
- Maintain Security
- Employee Recognition
- Microsoft Office
- Providing Feedback
- Coordination
- Creative Solutions
- Player Engagement
- Email Software
- Collection Reporting
- Special Orders
- Collect Losing Bets
- Systems Evaluation
- Table Games Procedures Knowledge
- Profit Margins
- Identify Cheating
- Customer Needs Assessments
- Negotiation
- Judgment and Decision-Making
- Critical Thinking
- Writing
- Government Regulations
- Card Shuffling
- Procedures Compliance
- Cost Savings
- Compliance Requirements
Timeline
Table Games Dealer
Treasure Bay Casino And Hotel
2018.05 - Current
Pit Clerk
Bau Rivage Resort And Casino
2007.05 - 2017.08
High School Diploma -
Thomson High School Correspondence
Associate of Arts - Accounting
Northwest Mississippi Community College
Bachelor of Science - Accounting
Colorado Technical University
sewing, cross stitching, Embroidery, crocheting, reading, and ride with my husband on harley, walkin
I enjoy making thing for my family and friends like clothes, ,something for a wedding ,a baby shower, birthday , anniversaries. I enjoy going for long walk. I enjoy reading a good book. I enjoy going on a long ride with my husband . I love swimming in our pool. I love spending time with all of my children and grandchildren, like to visit with my sisters, and brother. I really enjoy my family and friends. Cooking out or just setting around talking for hours. I love going to school to learn new things.
sewing, cross stitching, Embroidery, crocheting, reading, and ride with my husband on harley, walkin
I enjoy making thing for my family and friends like clothes, ,something for a wedding ,a baby shower, birthday , anniversaries. I enjoy going for long walk. I enjoy reading a good book. I enjoy going on a long ride with my husband . I love swimming in our pool. I love spending time with all of my children and grandchildren, like to visit with my sisters, and brother. I really enjoy my family and friends. Cooking out or just setting around talking for hours. I love going to school to learn new things.
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