Chenell West
Florence,SC
Summary
- LTE 7% all
- Operations monitoring
- Supervision Team management
Experienced correctional professional with strong focus on maintaining safety and order within juvenile facilities. Adept at conflict resolution, behavior management, and crisis intervention. Known for effective team collaboration and adaptability to changing needs. Skilled in implementing rehabilitative programs, ensuring security protocols, and fostering supportive environment for youth rehabilitation. Reliable and results-driven with commitment to positive outcomes.
Correctional professional skilled in maintaining secure environments and guiding at-risk youth towards positive development. Known for strong collaboration with colleagues and adaptability to dynamic situations. Exhibits excellent communication and problem-solving abilities.
Diligent with proven ability to maintain safety and order in juvenile correctional facilities. Successfully implemented behavioral programs that positively impacted youth rehabilitation. Demonstrated strong conflict resolution and crisis intervention skills. Diligent with proven ability to maintain safety and order in juvenile correctional facilities. Successfully implemented behavioral programs that positively impacted youth rehabilitation. Demonstrated strong conflict resolution and crisis intervention skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
South Carolina Department Of Juvenile Justice
07.2022 - Current
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Facilitated group sessions focused on life skills development, promoting personal growth among offenders.
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
- Documented inmate behavior and activities in logbooks.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Enforced rules and regulations to maintain order among inmates.
- Supervised 32 inmates during mealtime and recreational time.
Account Manager
EKG Security
07.2020 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- Reduced process lags by training employees on best practices and protocols
- Recruited, hired and trained new hires to optimize profitability
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Shift Lead
DSI Security Services
08.2019 - Current
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies
- Supervised team of employees working with, maintaining safety and cultivating productive atmosphere
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Security Supervisor
Allied Universal Security Services
02.2018 - 08.2019
- Developed and implemented training methods to promote improved officer performance
- Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters
- Implemented new security protocols to prohibit trespassing and increase safety
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
- Assessed company security risks and developed actionable solutions to be presented to management
- Periodically reviewed existing policies and procedures and made recommendations to improve security
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises
- Managed staff schedules for all shifts and events to minimize overtime costs
- Hired, trained and managed staff of 56 associates
- Demonstrated ability to think fast and remain calm under pressure
- Supervised property entrances and exits and monitored employee safety
- Provided security team leadership and contributed to on-call duties
- Trained new security officers on safety protocols and company standards
- Led security team and contributed to on-call shifts
- Designed security policies, alarm response protocols and access card guidelines
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Recorded required data for incident reports and files quickly and accurately
- Recommended improvements in security systems and procedures
- Demonstrated public safety dedication through thorough patrolling of community events
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units
- Oversaw highly effective security team and managed scheduling and resource allocation
Police Officer
Prince William County Government Virginia
10.1999 - 10.2001
- Successfully processed hundreds of tips while receiving information and initiating investigations for speedy resolutions
- Shortened criminal investigation lead time while executing operational protocols for criminal and non-criminal violations
- Reviewed and evaluated evidence to determine validity and admissibility for court hearings
- Boosted community safety by performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints
- Assisted in conducting traffic surveys to determine problem areas
- Supported community outreach initiatives by implementing school crisis and safety plan
- Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents
- Patrolled designated districts in patrol cars, on bicycles and on foot
- Mediated domestic-related disturbances and protected victims from harm
- Checked with local pawnshops to locate stolen property
- Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Education
Associate of Science - Paralegal Studies
South College
Asheville, NC01.2014
Master of Arts - Criminal Justice
Virginia Tech Richmond Campus
Richmond, VA01.2006
High School Diploma -
Mcdowell High School
Marion, NC01.1998
Skills
- CCTV
- Security systems
- Patience and Empathy
- Youth Counseling
- Restraint Techniques
- Substance Abuse Knowledge
- Professional boundaries
- Security Procedures
- Gang Awareness
- Multicultural Sensitivity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolve.
Certification
- Inmate Discipline Program Training – American Correctional Association.
- Infectious Disease Control in a Correctional Setting Certificate – Centers for Disease Control and Prevention (CDC), Public Health Departments, or similar organizations.
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Correctional Leadership Development Program – National Institute of Corrections.
- Certified Jail Officer (CJO) - American Jail Association.
- Mental Health First Aid for Public Safety (MHFA) - National Council for Mental Wellbeing.
Languages
English
Full Professional
Timeline
Juvenile Correctional Officer
South Carolina Department Of Juvenile Justice
07.2022 - Current
Account Manager
EKG Security
07.2020 - Current
Shift Lead
DSI Security Services
08.2019 - Current
Security Supervisor
Allied Universal Security Services
02.2018 - 08.2019
Police Officer
Prince William County Government Virginia
10.1999 - 10.2001
Master of Arts - Criminal Justice
Virginia Tech Richmond Campus
High School Diploma -
Mcdowell High School
- Inmate Discipline Program Training – American Correctional Association.
- Infectious Disease Control in a Correctional Setting Certificate – Centers for Disease Control and Prevention (CDC), Public Health Departments, or similar organizations.
- Electronic Monitoring Devices Operation Certificate – Providers of electronic monitoring technology training programs.
- Correctional Leadership Development Program – National Institute of Corrections.
- Certified Jail Officer (CJO) - American Jail Association.
- Mental Health First Aid for Public Safety (MHFA) - National Council for Mental Wellbeing.
Associate of Science - Paralegal Studies
South College
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