Chenelle Sostre
Brooklyn,NY
Summary
Maitre D' with 8 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards.
Overview
15
15
years of professional experience
Work History
Maitre D'
Nine Orchard
New York, NY
05.2024 - Current
- Oversaw daily dining operations, ensuring exceptional guest experiences and service quality.
- Collaborated with kitchen staff to coordinate menu offerings and special events seamlessly.
- Trained and mentored front-of-house staff on service standards and operational procedures.
- Developed relationships with VIP and Celebrity guests, fostering loyalty and repeat business through attentive service and confidentiality.
Host
Il Buco Alimentari
New York, NY
09.2021 - 10.2024
- Built a rapport with regulars and VIP Guest by accommodating any specific needs or request
Maitre D
Il Buco Al Mare
Amagansett, NY
05.2021 - 10.2024
- Greet customers and guide them to their tables
- Resolve customer complaints or disputes
- Managed detailed scheduling to ensure adequate staffing through high-volume holiday season
- Built a rapport with regulars and VIP Guest by accommodating any specific needs or request
- Managed front-of-house operations, ensuring seamless guest experiences and optimal service flow.
Host/Reservationist
El Vez (Starr Restaurants)
New York, NY
08.2017 - 03.2020
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Managed and trained the entire Host Staff
NY Store and East Coast Manager
Malibu Dog Kitchen
New York, NY
01.2017 - 02.2018
- Organic Fresh Dog Food Startup
- Ensure store/food at sanitary levels at all times
- Macro / Micro marketing of product (social media, word of mouth, in-person)
- Collaborated with suppliers to negotiate favorable terms, reducing operational costs significantly.
- Supervised daily operations to ensure optimal customer service and product availability.
- Developed innovative food products aligned with market trends and consumer preferences.
- Delivered exceptional customer service, addressing high profile individual needs and resolving issues promptly.
Visual Merchandise Manager
Gap Inc.
San Francisco, CA
06.2011 - 10.2016
- Resolved customer complaints in a professional manner while prioritizing customer satisfaction
- Assigned employees to specific duties to best meet the needs of the store
- Collaborated with cross-functional teams to align marketing campaigns with visual merchandising initiatives.
Education
Fashion Design
Fashion Institute of Design & Merchandising
San Francisco, CA01-2012
Skills
- Excellent Customer Service
- Organized
- Resolving Conflict
- Fine-dining expertise
Timeline
Maitre D'
Nine Orchard
05.2024 - Current
Host
Il Buco Alimentari
09.2021 - 10.2024
Maitre D
Il Buco Al Mare
05.2021 - 10.2024
Host/Reservationist
El Vez (Starr Restaurants)
08.2017 - 03.2020
NY Store and East Coast Manager
Malibu Dog Kitchen
01.2017 - 02.2018
Visual Merchandise Manager
Gap Inc.
06.2011 - 10.2016
Fashion Design
Fashion Institute of Design & Merchandising