Yesenia Lazo
Miami,FL
Summary
Experienced Maître D', lead hostess, and hostess with a solid background in fine dining restaurants and steakhouses. Proven ability to manage dinner parties, lead hostess teams, and provide exceptional customer service. Skilled in creating memorable dining experiences for guests.
Overview
7
7
years of professional experience
Work History
Maitre D'
Seaspice
Miami, FL
07.2023 - Current
- Managed front-of-house operations, ensuring seamless service during dinner parties and regular dining hours.
- Oversaw reservations and seating arrangements, optimizing guest flow and satisfaction.
- Provided leadership and guidance to hostess team, maintaining high service standards.
- Collaborated with management to enhance guest experience and drive restaurant revenue.
Lead Hostess
Roots Steakhouse
Summit, New Jersey
12.2020 - 12.2022
- Led hostess team, overseeing seating for regular dining and special events.
- Coordinated seating for large parties and ensured efficient table turnover.
- Implemented training programs to enhance customer service skills and team performance.
- Assisted management in developing strategies to improve guest satisfaction and restaurant profitability.
Lead Hostess
Trap Rock Restaurant & Brewery
Berkeley Heights, New Jersey
08.2017 - 12.2020
- Greeted and seated guests in a timely and courteous manner.
- Managed reservations and coordinated seating during peak dining hours.
- Provided excellent customer service, addressing guest inquiries and concerns.
Education
Bachelor of Arts - Psychology And Spanish
Kean University
Union, NJSkills
- Exceptional customer service skills
- Strong leadership and team management abilities
- Proficient in reservation management systems
- Excellent communication and interpersonal skills
- Ability to thrive in high-pressure environments
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Maitre D'
Seaspice
07.2023 - Current
Lead Hostess
Roots Steakhouse
12.2020 - 12.2022
Lead Hostess
Trap Rock Restaurant & Brewery
08.2017 - 12.2020
Bachelor of Arts - Psychology And Spanish
Kean University
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