Chenelle Townsend
Leeds,AL
Summary
Healthcare professional with extensive experience in patient support and electronic health records management. Expertise in promoting patient comfort and safety through compassionate care and effective teamwork. Successfully maintained operational efficiency in dynamic healthcare settings while adhering to infection control standards and HIPAA regulations.
Overview
1
1
Certification
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Certified Nursing Assistant
Kirkwood By the River
Birmingham, AL
09.2024 - Current
- Monitored and documented vital signs, ensuring timely communication of condition changes to nursing staff.
- Assisted residents with daily living activities, enhancing comfort and promoting independence.
- Supported safe patient transfers, prioritizing dignity and comfort while adhering to infection prevention standards.
- Collaborate with interdisciplinary healthcare teams to deliver quality resident care.
Certified Nursing Assistant
East Glen Nursing & Rehab
Birmingham, AL
11.2023 - 04.2024
- Upheld infection control standards and prevented pressure injuries through regular repositioning of residents.
- Facilitated resident transportation, mobility, and daily care to enhance comfort and well-being.
- Restocked medical supplies to maintain operational efficiency and support patient care. Assisted in maintaining smooth unit operations by coordinating tasks among team members.
Certified Nursing Assistant
Eastview Nursing Center / AMT Medical Staffing
Birmingham, AL
10.2021 - 07.2023
- Monitored and recorded vital signs, promptly communicating changes in patient condition to ensure timely medical intervention.
- Facilitated mobility and personal care, ensuring safe use of medical equipment to promote patient independence and safety.
- Provided compassionate patient care in long-term care settings, enhancing patient comfort and well-being.
Certified Nursing Assistant
Signature Health Care of Marietta
Marietta, GA
07.2017 - 08.2017
- Monitored vital signs and reported changes to nursing staff promptly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented resident care activities in electronic health records accurately.
- Engaged residents in social and recreational activities to promote well-being.
- Maintained cleanliness and safety of resident living areas consistently.
Certified Nursing Assistant
Oaks on Parkwood
Bessemer, AL
01.2016 - 01.2017
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Provided companionship and emotional support to enhance resident experience.
- Maintained cleanliness of facilities to promote health and comfort for residents. such as changing linens and cleaning bathrooms when necessary.
Elderly Caregiver
Laurel Gardens Retirement Homes
Jasper, AL
09.2010 - 11.2013
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained a clean, safe, and comfortable living environment for all residents.
- Communicated effectively with families regarding resident needs and care plans.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Homemaker
Homemaker
Birmingham, AL
02.2009 - 09.2010
- Ensured children's comfort by dressing them and changing diapers regularly.
- Managed household budgeting and expense tracking effectively.
- Coordinated daily meal planning and preparation for family needs.
- Organized household schedules for appointments and activities efficiently.
Patient Care Secretary / Unit Clerk
UAB Medicine
Birmingham, AL
09.2004 - 02.2009
- Greeted patients, visitors, and staff, ensuring a welcoming atmosphere and high-quality front desk customer service.
- Registered patients and accurately entered demographic information into electronic health record systems.
- Managed multi-line telephone systems and routed calls efficiently.
- Coordinated administrative workflows with physicians, nurses, and clinical staff to enhance communication and streamline unit operations.
- Maintained confidentiality of medical records while accurately updating patient documentation to support efficient care.
- Assisted in the collection of patient specimens in a clinical setting. Supported daily operations of the hospital unit by coordinating tasks and ensuring smooth workflow.
Education
Certified Phlebotomy Technician -
The National Institute of Healthcare Technicians
Birmingham, AL 03.2024 - 03.2026
Medical Assistant Certification -
U.S. Career Institute
Fort Collins, COMedical Office Specialist Certificate -
Sullivan And Cogliano Training Centers
Hialeah, FLHigh School Diploma -
G.W. Carver High School
Birmingham, ALSkills
- Patient Support
- Patient Advocacy
- Patient Check-In/Check-Out
- Appointment Scheduling
- Electronic Health Records (EHR)
- Medical Records Management
- Medical Terminology
- HIPAA Compliance
- CPR
- Customer Service
- Time Management
- Organization
- Communication
- Time Management
- patient mobility assistance
- resident care coordination
- attention to safety
Certification
- Certified Clinical Medical Administrative Assistant (CMAA)
- Certified Nursing Assistant
- Phlebotomy Certification (NHA)-renewal in progress
Languages
Spanish (Intermediate)
Timeline
Certified Nursing Assistant
Kirkwood By the River
09.2024 - Current
Certified Phlebotomy Technician -
The National Institute of Healthcare Technicians
03.2024 - 03.2026
Certified Nursing Assistant
East Glen Nursing & Rehab
11.2023 - 04.2024
Certified Nursing Assistant
Eastview Nursing Center / AMT Medical Staffing
10.2021 - 07.2023
Certified Nursing Assistant
Signature Health Care of Marietta
07.2017 - 08.2017
Certified Nursing Assistant
Oaks on Parkwood
01.2016 - 01.2017
Elderly Caregiver
Laurel Gardens Retirement Homes
09.2010 - 11.2013
Homemaker
Homemaker
02.2009 - 09.2010
Patient Care Secretary / Unit Clerk
UAB Medicine
09.2004 - 02.2009
Medical Assistant Certification -
U.S. Career Institute
Medical Office Specialist Certificate -
Sullivan And Cogliano Training Centers
High School Diploma -
G.W. Carver High School