CHENENE GODFREY

Managed difficult conversations with compassion and pEducated patients on available resources and support services.

Addressed patient concerns and resolved issues in a timely manner.

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times. Professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.

Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.

Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.

Established trust among customers by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.

Met customer call guidelines for service levels, handle time and productivity.

Executed proper specimen handling and transportation procedures to maintain sample integrity.

Utilized butterfly needles, vacutainer tubes, and lancets to draw blood samples from patients.

Applied patient care techniques to reduce discomfort during blood collection.

Tracked collected specimens by initialing, dating, and noting times of collection.

Conducted venipunctures and capillary punctures to collect blood specimens.

Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs, Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

Feed patients or assist patients to eat or drink

Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper

Assisted patients with daily living activities for enhanced comfort and wellbeing.

Data Entry

Assisting callers with health insurance and premiums

Monitoring Customer Service Representative calls and evaluate calls to be sent to their supervisor

Identify ways to help improve employees customer service skills

Collaborated with team members to develop best practices for consistent customer service delivery.

Care for patients by changing Check patients' pulse, temperature, and respiration

Provide patients with help moving in and out of beds, baths, wheelchairs, and with dressing and grooming, bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine

Provided companionship and emotional support, engaging in meaningful conversations and activities to improve mental well-being.

Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Assisted disabled clients to support independence and well-being.