Summary
Overview
Work History
Education
Skills
Timeline
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Chenequa Jones

22314 Auburn Cabin Lane ,Texas

Summary

Dynamic leader with a proven track record at Iqor for enhancing team productivity and customer satisfaction. Excelled in roles requiring exceptional team leadership, conflict resolution, and performance evaluation skills. Achieved notable success in staff development and quality assurance, ensuring high levels of efficiency and service excellence without compromising work quality.

Overview

25
25
years of professional experience

Work History

Supervisor of Operations

Iqor
Houston, TX
03.2017 - 02.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Security Officer

G4S Secure Solutions
Nederland, TX
08.2011 - 02.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Juvenile Correctional Officer

Al Price State Juvenile Correctional Facility
Beaumont, TX
12.2007 - 12.2010
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.
  • Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all residents and staff members.
  • Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.

Specialist

United States Army
Houston, TX
01.1999 - 02.2006

Train troops in fitness, navigation, marksmanship field craft, war fighting tactics, and combat systems

Education

Certificate - Computer Business System

Texas Careers
Beaumont, TX
03.2007

Diploma -

Thomas Jefferson High School
Port Arthur, TX
05.1998

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution
  • Quality assurance
  • Coaching and mentoring
  • Staff evaluation
  • Recruitment and hiring
  • Verbal and written communication
  • Task delegation
  • Performance evaluation
  • Equipment management
  • Schedule management
  • Problem Solving

Timeline

Supervisor of Operations

Iqor
03.2017 - 02.2024

Security Officer

G4S Secure Solutions
08.2011 - 02.2017

Juvenile Correctional Officer

Al Price State Juvenile Correctional Facility
12.2007 - 12.2010

Specialist

United States Army
01.1999 - 02.2006

Certificate - Computer Business System

Texas Careers

Diploma -

Thomas Jefferson High School
Chenequa Jones