CHENIKA CHERISTIL
Miami,FL
Summary
Dynamic and results-driven customer service professional with over 7 years of progressive experience in financial services, specializing in customer engagement, risk analysis, and personalized financial solutions. Proven ability to foster long-lasting client relationships, optimize service delivery processes, and exceed performance goals. Bilingual in English and Haitian Creole with a passion for empowering individuals through financial literacy and support.
Overview
7
7
years of professional experience
Work History
Loan Processor
BMG Money
07.2022 - 04.2025
- Analyze borrower profiles including credit reports and financial statements to determine loan eligibility and mitigate risk.
- Lead the digitization of document review processes, increasing efficiency by 30% and enhancing applicant satisfaction.
- Ensure strict adherence to privacy and regulatory standards throughout the loan process.
Financial Service Representative
Dade County Federal Credit Union
03.2020 - 07.2022
- Delivered customized financial solutions, increasing service adoption and improving member satisfaction.
- Resolved complex inquiries with speed and accuracy, enhancing trust and loyalty among credit union members.
- Strengthened cross-selling techniques, resulting in a 15% boost in product engagement.
- Maintained precise transaction processing and compliance standards.
Economic Empowerment Program Specialist
YWCA
04.2018 - 02.2020
- Designed and led impactful financial literacy workshops, empowering over 200 individuals with budgeting and planning tools.
- Forged strategic partnerships to broaden program reach and enhance community support services.
- Mentored participants through personal financial challenges with tailored action plans, supporting long-term economic stability.
Education
Associate of Arts - undefined
Miami Dade College
Miami, FL01.2018
High School Diploma - undefined
Miami Edison Senior High
Miami, FL01.2013
Skills
- Customer Relationship Management
- Financial Analysis & Risk Assessment
- Loan Processing & Underwriting
- Conflict Resolution & Active Listening
- Financial Literacy Coaching
- Digital Document Verification
- Strategic Partnership Building
- Social Media & Community Outreach
Timeline
Loan Processor
BMG Money
07.2022 - 04.2025
Financial Service Representative
Dade County Federal Credit Union
03.2020 - 07.2022
Economic Empowerment Program Specialist
YWCA
04.2018 - 02.2020
Associate of Arts - undefined
Miami Dade College
High School Diploma - undefined
Miami Edison Senior High