Cheniqua Melvin
Buffalo,NY
Summary
Attentive Environmental Services Housekeeper applies understanding of preventive sanitation measures and chemical safety procedures. Follows detailed directions and takes initiative to deliver impeccable work. Excellent communication and project management skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable Food Service Worker bringing 5 years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
16
16
years of professional experience
Work History
Clinical Associate
Roswell Park Comprehensive Cancer Center
Buffalo, NY
07.2024 - Current
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Restocked supplies and cleaned equipment between patients.
- Supported nursing staff in day-to-day operations.
- Maintained cleanliness of the clinical environment by sterilizing instruments, cleaning exam rooms and stocking supplies.
- Collected specimens for testing according to established protocols, prepared specimens for transport to laboratory facilities.
Food Service Worker
Roswell Park Comprehensive Cancer Center
Buffalo, NY
11.2023 - 07.2024
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed established cash handling procedures when collecting payment from customers.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Environmental Services Housekeeper
Kaleida Health Buffalo General Hospital
Buffalo, NY
08.2020 - 10.2023
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
Dietary Aide
Absolute Care & Health
Buffalo, NY
02.2018 - 07.2020
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Served food and snacks according to planned menu and patients' diet orders.
- Served specific meals to patients with special dietary needs.
- Cleaned and maintained dining room during and after each meal service.
Personal Care Assistant
Brookdale Assisted Living
Buffalo, NY
01.2016 - 05.2018
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Environmental Services Housekeeper/Dietary Cook
Erie County Medical Center
Buffalo, NY
03.2012 - 11.2015
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
Customer Service Representative
Time Warner Cable
02.2009 - 01.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
GED -
High School Equivalency Program
Buffalo, NY03.2019
Some College (No Degree) -
Trocaire College
Buffalo, NYSkills
- Guest Service and Support
- Professional and Courteous
- Multitasking and Prioritizing
- Cleaning and Sanitizing
- Food Assembly
- Safe Food Handling
- Customer Service
- Order Review
- Multitasking
- Food Allergy Awareness
- Cash Register Operation
- Hospital Standards
- Positive Attitude
- Working Quickly
- Cash Handling Experience
- Cleaning and Sanitation
- Quick Learner
Timeline
Clinical Associate
Roswell Park Comprehensive Cancer Center
07.2024 - Current
Food Service Worker
Roswell Park Comprehensive Cancer Center
11.2023 - 07.2024
Environmental Services Housekeeper
Kaleida Health Buffalo General Hospital
08.2020 - 10.2023
Dietary Aide
Absolute Care & Health
02.2018 - 07.2020
Personal Care Assistant
Brookdale Assisted Living
01.2016 - 05.2018
Environmental Services Housekeeper/Dietary Cook
Erie County Medical Center
03.2012 - 11.2015
Customer Service Representative
Time Warner Cable
02.2009 - 01.2012
GED -
High School Equivalency Program
Some College (No Degree) -
Trocaire College