CHRISTIAN SOTO
Davenport,Florida
Summary
Customer Service and Sales Professional experienced in driving sales growth and improving service delivery. Enhanced operational efficiency through effective team leadership and hands-on expertise in warehouse operations and hand tools. Contributed to increased customer satisfaction and operational success while maintaining facility cleanliness and providing exceptional visitor assistance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Park Services Attendant
Universal Orlando
Orlando, Florida
01.2025 - Current
- Ensured cleanliness and order in park facilities and public areas for enhanced visitor experience.
- Executed general maintenance tasks, including restroom cleaning, supply restocking, and litter collection, to uphold park standards.
- Operated park equipment for maintenance and setup of events.
- Provided guests with information about attractions and addressed inquiries to improve their visit.
Sales Manager
Firestone Complete Auto Care
Winter Park, FL
08.2022 - 10.2024
- Served as sales service specialist, worked on vehicles in the shop and built quotes for customers.
- Led sales team to achieve monthly targets and enhance customer engagement.
- Developed training programs to improve sales techniques and product knowledge.
- Analyzed market trends to identify new sales opportunities and customer preferences.
Shift Manager
Blaze Pizza
Indianapolis, IN
09.2019 - 08.2022
- My duties are to make sure all money is counted for in the mornings
- Conducted line checks to verify product temperatures and expiration dates
- I make sure everyone on the shift is doing what they're supposedd to be doing and teach and show how to do things if they don't know how to do certain things
- Also deal with any and all customer questions when asked or if they're upset about anything.
Crew Member
Arbys
Avon Park, FL
05.2018 - 11.2018
- I'm front counter attending to customers orders and cash handling and running out orders
- I make sure customers get the right order and work on Managed fry station operations. making sure we have the foods that need to be fried.
- Prepared food items according to company standards and safety guidelines.
- Maintained cleanliness and organization in work areas and dining spaces.
- Provided excellent customer service by taking orders and addressing inquiries.
Assistant Manager
Pinkberry
Indianapolis, IN
10.2015 - 09.2017
- My job was to make sure everybody is doing their job correctly and to help prep yogurts and topping for the day and do truck order and inventory
- At the end of the shift i make sure everything is stocked and cleaned before anyone leaves and put money away in a safe and send out shift reports of the night.
- Assisted in managing daily operations and staff scheduling.
- Trained new team members on customer service and product knowledge.
- Coordinated inventory management and restocking of supplies.
Assembler
Elwood Staffing
Indianapolis, IN
08.2016 - 10.2016
- My duties were to wire light fixtures and assemble the light housings so it can go down the line to be tested and packed and to make sure there aren't any damage before being packed.
- Assembled components using hand tools and power equipment.
- Inspected finished products for quality and compliance standards.
- Collaborated with team members to meet production goals.
Labor
Mid-west co struction
Indianapolis, IN
04.2016 - 06.2016
- My job was to be in the wrecking crew taking down scaffolding and grinding off nail and rebar.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Convention/ catering employee
Staffoward
Indianapolis, IN
08.2013 - 02.2016
- My job was Assisted with various job assignments as requested. they have coming up to work if its convention work they would have my be a guide for people in the convention center or put in will call so people can come pick up their tickets and badges
- If they send me to do catering Served food and beverages to guests during events. serving the sponsor event guess or serving the wedding guess im to go around asking then guess if they would like more food or a drink and answer any questions they ask.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Car Detailer
Kopetsky's Full Service Car Wash
Indianapolis, IN
08.2014 - 02.2015
- Vacuumed and cleaned carpets, hand dried all cars, and shampooed customer vehicles upon request.
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Inspected cars for damages and reported issues to management.
- Applied wax and sealants using proper techniques for long-lasting protection.
Food prep
Elevation burger
Indianapolis, IN
10.2014 - 01.2015
- My job was to Prepared food items for daily service for the whole day Formed patties by hand for cooking by hand and i second job was to Operated grill to cook orders to perfection to cook the orders fresh and hot for the customer.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Maintained a safe working environment by properly storing hazardous materials away from food prep areas.
- Performed basic food prep tasks such as cutting vegetables or making sauces.
Dough maker
Harlen bakeries
Indianapolis, IN
03.2013 - 06.2013
- My job was to make the dough for the bagels we make so we cook then and packed them to be shipped out i was responsible for putting on the right amount of ingredient for babel dough
- My second job was stacking trays on a rack putting them in the over room so the dough can grow a little and taking them out the oven room and putting the in the freezer.
- Prepared dough using precise measurements and quality ingredients for baking.
- Operated mixing and kneading machines to ensure consistent dough texture.
- Monitored dough fermentation process to maintain optimal rising conditions.
Education
High school - Gerneral
Belmond klemme sr jr highschool
Belmond, IASkills
- Park maintenance
- Park equipment operation
- Restroom maintenance
- Facility upkeep
- Facility upkeep and sanitation
- Sanitation practices
- Food safety practices
- Catering support
- Guest service support
- Guest engagement
- Attention to detail
- Time management
- Safety awareness
- Assertiveness
Personal Information
Driving License: Driver's License
Certification
Driver's License, Driver's License
Timeline
Park Services Attendant
Universal Orlando
01.2025 - Current
Sales Manager
Firestone Complete Auto Care
08.2022 - 10.2024
Shift Manager
Blaze Pizza
09.2019 - 08.2022
Crew Member
Arbys
05.2018 - 11.2018
Assembler
Elwood Staffing
08.2016 - 10.2016
Labor
Mid-west co struction
04.2016 - 06.2016
Assistant Manager
Pinkberry
10.2015 - 09.2017
Food prep
Elevation burger
10.2014 - 01.2015
Car Detailer
Kopetsky's Full Service Car Wash
08.2014 - 02.2015
Convention/ catering employee
Staffoward
08.2013 - 02.2016
Dough maker
Harlen bakeries
03.2013 - 06.2013
High school - Gerneral
Belmond klemme sr jr highschool