JERITZA MARTINEZ ALBALADEJO

St. Cloud,FL

Summary

Bilingual administrative and customer support professional with over 10 years of experience providing efficient remote and on-site assistance. Demonstrated proficiency in CRM systems, digital documentation, and issue resolution, ensuring exceptional service delivery and tenant satisfaction in high-demand environments.

Overview

years of professional experience

Work History

Park Services Attendant

Epic Universe

Orlando, FL

02.2026 - Current

Greeted visitors, assisted with inquiries, and provided detailed information regarding park attractions and services.
Handled guest complaints promptly and courteously while collaborating with team members for efficient service delivery.
Maintained cleanliness and safety of grounds, operated maintenance equipment, and conducted routine amenity inspections.

Leasing Specialist

Avanath Capital

Kissimmee, FL

08.2020 - 01.2026

Managed residential leasing processes, conducted property tours, and assisted prospective tenants with applications and lease execution.
Maintained accurate tenant records and lease documentation while conducting market research on local rental trends.
Handled remote and on-site resident relations, tracking maintenance requests, emails, and work orders in the CRM system.
Collaborated with maintenance staff and property managers to streamline unit turnover and escalate critical issues for immediate resolution.
Trained team members on compliance, policies, and procedures to maximize operational success.

Administrative Secretary

Madison Crossing

Kissimmee, FL

01.2017 - 01.2020

Provided comprehensive executive administrative support, managing calendars, scheduling appointments, and organizing company events.
Drafted, proofread, and managed error-free business correspondence, including emails, memos, and official letters.
Maintained a streamlined electronic filing system for efficient document retrieval, scanning, and tracking.
Fielded incoming calls and utilized CRM software to log resident communications and resolve community issues responsively.

Medical Secretary

Dr. Vazquez Soto

, Puerto Rico

01.2005 - 01.2016

Managed patient scheduling and appointments for a high-volume medical practice.
Maintained updated medical records while ensuring strict data accuracy and confidentiality.
Coordinated ongoing communication between patients and medical staff to facilitate smooth daily operations.

Education

High School Diploma -

Juan Quirindongo Morell

Vega Baja, Puerto Rico

01-2001

Skills

Customer Support: Visitor Engagement, Remote Customer Service, Issue Resolution, Email & Ticket Handling
Administration & Operations: Record Keeping, Cash Handling, Office Productivity Tools, Time Management

Specialized Skills: Park Maintenance, CRM Systems, Property Management Support
Languages: Bilingual (Fluent in English & Spanish)

Timeline