Summary
Overview
Work History
Skills
Leadership Experience
References
Timeline
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Chenna Strange

Fort Worth,TX

Summary

Driven Director with several years of Complex Rehab experience overseeing daily operations of the organization. Hardworking and versatile professional, well-versed in executing business strategies, preparing and implementing P&Ps and overseeing financial performance. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

23
23
years of professional experience

Work History

Director, Rehab Operations

Adapthealth
Richardson, TX
02.2017 - Current
  • Responsible for the direction of the Complex Rehab department and staff.
  • Developed policy and procedures for a centralized complex rehab operations process for the company.
  • Developed and implemented a centralized procurement process for complex rehab departments across the company.
  • Negotiated contracts, terms, and pricing with Complex Rehab vendors.
  • Formulate a teaching plan based on identified learning needs and evaluate the effectiveness of learning.
  • Prepares reports regarding complex rehab services, i.e., utilization, performance improvement, service data, outcome data, and productivity, including long-term capital budget and short-term operation budget.
  • Identified opportunities for improvement in operational performance metrics.
  • Reviewed claims for accuracy and ensured regulatory compliance in areas such as CMS, Medicaid, and Commercial.
  • Manages a staff of ATP's, operations managers and procurement teams across the southern region.

Customer Coordinator Manager

NuMotion
04.2015 - 01.2017
  • Managed Customer Service Representatives , Funding coordinators and repair technicians.
  • Oversee timely and efficient execution of all branch operations, including delivery, warehouse, logistics, and staff.
  • Analyzed trends in customer feedback surveys and presented findings to management.
  • Developed strong relationships with customers through positive interactions.
  • Ensured compliance with company policies related to customer service standards.
  • Participated in team meetings to discuss best practices for improving customer experience.

CRT Intake Coordinator

Scooters and More
Fort Worth, TX
08.2012 - 02.2014
  • Scheduled ATP and technician evaluations and deliveries for medical equipment
  • Verified patient demographic information in order to ensure accuracy of data entry.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Placed orders for the medical Equipment
  • Coordinated the shipping and receiving of all new and repaired equipment.

Office Manager

Amigo Mobility Equipment
01.2002 - 04.2012
  • Supervised staff members ( intake coordinators, ATP's and seating technicians ).
  • Assisted in developing budgets for departmental expenses.
  • Developed and implemented office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.

Skills

  • Business Planning
  • Budget Control
  • Staff Development
  • Project Management
  • Government relations
  • Healthcare Management
  • Prior Authorizations
  • National Procurement

Leadership Experience

Over 20 years of Complex Rehab management experience and leadership. Managing multiple teams on various projects, such as centralizing policies and procedures for the complex rehabilitation department, accreditation training, and implementations, high dollar write-off recovery resulting in under 5% of year-end write-offs , and over  15 million dollars in annual revenue.

References

Upon request

Timeline

Director, Rehab Operations

Adapthealth
02.2017 - Current

Customer Coordinator Manager

NuMotion
04.2015 - 01.2017

CRT Intake Coordinator

Scooters and More
08.2012 - 02.2014

Office Manager

Amigo Mobility Equipment
01.2002 - 04.2012

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Chenna Strange