Chephirah Neal
Raleigh
Summary
Results-driven professional with extensive background in shipping and labeling operations, procient in using automated systems to enhance eciency and reduce errors. Experienced in inventory management and shipment tracking, dedicated to improving workow and reducing costs while maintaining high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
SHIPPING/LABELING LEAD
IPS Corporation
Durham
01.2023 - Current
- Managed daily shipping operations, ensuring timely delivery and adherence to budget constraints
- Trained and supervised a team of 10 employees in shipping and labeling procedures
- Coordinated with suppliers and carriers to optimize shipment schedules and maintain inventory levels
- Developed and maintained shipping reports to analyze performance metrics and identify areas for improvement
- Operated warehouse equipment such as forklifts and pallet jacks safely
- Efficiently picked and packed orders in a fast-paced warehouse environment
- Collaborated with team members to optimize picking processes and meet tight deadlines
- Implemented quality control measures to ensure orders were filled correctly
- Utilized warehouse management software to track and update order statuses
- Achieved daily picking targets consistently while adhering to safety guidelines
- Operated and maintained packaging machinery to ensure efficient production rates and quality standards
- Managed inventory of packaging materials and coordinated replenishment orders
ORDER PICKER
IPS Corporation
Durham
01.2023 - 12.2023
SERVICE TECHNICIAN
Amcor
Youngsville
09.2021 - 01.2023
INVENTORY/STOCKING MANAGER
Lidl
Wake Forest
07.2018 - 03.2020
- Supervised a team of 10 warehouse staff, ensuring efficient stocking and inventory processes
- Analyzed sales data to forecast inventory needs, preventing stockouts and overstock situations
- Conducted regular audits of inventory and prepared reports for management to aid decision-making
Benefit Verification Specialist
CVScaremark
Raleigh
05.2018 - 02.2020
- Obtained scanned records and uploaded into company databases.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Compiled reports based on gathered information.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Identified discrepancies in patient benefit information and resolved them with the insurance provider.
- Advised customers about different types of coverage options available through their insurer.
- Conducted data entry into relevant systems regarding benefit verifications.
Customer Service Representative
Spectrum
Morrisville
02.2018 - 02.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Strengthened customer retention by offering discount options.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
BACHELOR'S OF SCIENCE - CRIMINAL JUSTICE
Fayetteville State University
Fayetteville, North Carolina05.2018
High School Diploma -
Bunn High School
Bunn, NC06-2012
Skills
- Shipping and labeling operations
- Automated systems
- Inventory management
- Shipment tracking
- Workflow improvement
- Cost reduction
- Customer satisfaction
- Claims processing
- Insurance verification
- Healthcare
- Scheduling
- Office equipment proficiency
- Customer relations
Certifications Courses
- Forklift Certification
Timeline
SHIPPING/LABELING LEAD
IPS Corporation
01.2023 - Current
ORDER PICKER
IPS Corporation
01.2023 - 12.2023
SERVICE TECHNICIAN
Amcor
09.2021 - 01.2023
INVENTORY/STOCKING MANAGER
Lidl
07.2018 - 03.2020
Benefit Verification Specialist
CVScaremark
05.2018 - 02.2020
Customer Service Representative
Spectrum
02.2018 - 02.2019
BACHELOR'S OF SCIENCE - CRIMINAL JUSTICE
Fayetteville State University
High School Diploma -
Bunn High School