Cher Carroll
Plattsburgh,NY
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
1998
1998
years of post-secondary education
Work History
Case Manager
HCR Home Care
Plattsburgh, NY
04.2020 - Current
- Coordinated care plans with healthcare providers and clients for optimal support.
- Assessed client needs through comprehensive evaluations and discussions.
- Developed resource materials to assist clients in accessing community services.
- Monitored client progress and adjusted care plans as necessary.
- Documented case notes and updates in compliance with regulatory standards.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided training to new staff on case management procedures and best practices.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
Float Registered Nurse
Alice Hyde Hospital
Malone, New York
07.2019 - 04.2020
- Provided direct patient care in various departments across the hospital.
- Collaborated with interdisciplinary teams to develop patient-centered care plans.
- Administered medications and monitored patients' vital signs effectively.
- Assisted in emergency situations, ensuring timely interventions were performed.
- Implemented infection control practices to maintain a safe healthcare environment.
- Assisted physician with basic life support measures such as CPR when needed.
- Provided discharge instructions that included follow up appointments, medication information and home safety guidelines.
- Assessed, evaluated and monitored patient's conditions and progress to determine necessary interventions.
- Responded quickly to changing conditions or crisis situations while providing emotional support to patients and their families.
- Assisted physicians with diagnostic tests, therapeutic treatments or minor surgeries.
- Collaborated with other healthcare professionals to ensure optimal patient care delivery.
- Delegated tasks appropriately among staff members according to their qualifications.
Fire Lieutenant/EMS Captain
Peru Fire Department
Peru, New York
09.2008 - 07.2017
- Supervised firefighters during training drills to enhance skills and teamwork.
- Communicated with dispatch to relay critical information during emergencies.
- Directed and coordinated firefighting operations to ensure safety of personnel, property, and the public.
- Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
- Participated in meetings with elected officials, department heads and representatives from other agencies concerning fire service issues.
- Coordinated activities with other agencies during emergency incidents.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Trained and mentored junior firefighters on safety protocols and firefighting techniques.
Education
Associate of Science - Nursing
Clinton Community College
Plattsburgh, NY 08.2016 - 06.2019
Peru Central School
Peru, NYSkills
- Care coordination
- Service planning
- Case documentation
- Patient assessment
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Needs assessment
Timeline
Case Manager
HCR Home Care
04.2020 - Current
Float Registered Nurse
Alice Hyde Hospital
07.2019 - 04.2020
Associate of Science - Nursing
Clinton Community College
08.2016 - 06.2019
Fire Lieutenant/EMS Captain
Peru Fire Department
09.2008 - 07.2017
Peru Central School