Cher Maticek
Menomonee Falls,WI
Summary
I am a customer service manager with years of experience in providing excellent customer support, creative problem solving, and building customer loyalty. I am seeking a career with a company that has room for advancement and will allow me to grow professionally.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Pet Supplies Plus
Brookfield, Wisconsin
07.2015 - Current
- Provide exemplary customer service
- Resolve customer concerns
- Train employees on successful customer interactions
- Educate employees on product knowledge
- Plan monthly events
- Monitored staff performance to ensure adherence to customer service standards.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Merchandise new sales plans
- Manage social media accounts
- Coordinate with local rescues for adoption events & donation drives
- Liason between the store & the Waukesha Police Department K9 Unit providing all food/supplements for the K9s & fundraising
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention
- Ensure that all administrative duties pertaining to customer satisfaction, social media & event planning are executed thoroughly in a timely manner
Auditor
Acosta
Brookfield, WI
11.2013 - 07.2015
- Audit back room operations at Wal-Mart stores
- Verify store planograms in Wal-Mart & Home Depot stores
- Compile reports based on audit findings
- Establish relationships with store managers
- Schedule weekly store visits
- Maintained confidentiality of company information obtained in audit assignments.
- Ensured timely completion of all assigned tasks within set deadlines.
Store Manager
Pet Supplies Plus
Brookfield
09.1993 - 07.2002
- Hire and supervise up to 25 employees
- Maintain an 8600 square-foot retail outlet grossing over $3 million per year
- Achieved top five status in a chain of over 150 stores
- Determined store layouts and placement of POP displays
- Effectively train personnel in professional customer relations
- Maintaining daily computer functions
- Full profit loss responsibilities
- Maintained bookkeeping records
- Handle loss prevention and inventory control
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
Education
High School - Introduction to Business, Business Math, Consumer Math, Marketing
Riverview High School
Sarasota, FLSkills
- Focused on customer satisfaction
- Team building and leadership
- Effective workflow management
- Administrative support
Certification
Wisconsin real estate license, 2020, Joined Exit Realty XL. Assumed full administrative responsibilities from 02/01/23 to 11/01/23 while the firm transitioned to Exit Realty Horizons. Achieved top producer status in 05/24. Retained real estate license, but no longer practice under Exit Realty as of 12/15/24
References
- Randy Janicki, Pet Supplies Plus, 262-827-9095
- Teri Cardo, Exit Realty, 414-915-9857
- Trevor Duran, business associate, 414-534-2355
Timeline
Customer Service Manager
Pet Supplies Plus
07.2015 - Current
Auditor
Acosta
11.2013 - 07.2015
Store Manager
Pet Supplies Plus
09.1993 - 07.2002
High School - Introduction to Business, Business Math, Consumer Math, Marketing
Riverview High School