CHER TOURTELLOTT
Melissa,USA
Summary
Dynamic and results-focused professional with 19+ years of progressive experience in accounts management, financial operations, training & development, office management, and exceptional customer service. Proven ability to optimize financial processes, implement impactful training programs, and streamline operations using D365, Concur, and Cornerstone. Currently pursuing a Bachelor of Science in Nursing (BSN), combining extensive financial expertise with a growing focus on patient-centric care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Accounts Receivable Senior Specialist
Crash Champions
Richardson, TX
01.2020 - Current
- Lead AR operations, ensuring timely invoicing, payment tracking, and collections, reducing outstanding receivables by 15%.
- Utilize D365 to track AR metrics, generate aging reports, and facilitate cash applications.
- Communicate effectively with clients to resolve billing discrepancies, fostering stronger financial partnerships.
- Produce financial reports for executive review, highlighting AR trends and recommendations.
Accounts Payable Specialist
Crash Champions
Richardson, TX
01.2020 - Current
- Manage full-cycle AP processing, maintaining a 98% payment accuracy rate using D365 and Concur.
- Develop financial strategies to optimize vendor payments, improving cash flow efficiency by 20%.
- Prepare detailed financial reports to support strategic planning and decision-making.
Corporate Trainer
Service King
Richardson, TX
01.2015 - 01.2020
- Developed and delivered over 200 training sessions, incorporating interactive content to drive learning outcomes.
- Coordinated with management, teammates, and corporate leadership to identify training and development opportunities.
- Created comprehensive training manuals and engaging presentations to maintain employee attention and improve impact.
- Utilized WebEx, Skype, Teams, and Zoom for virtual training, enhancing remote learning engagement by 25%.
Office Manager
Service King
Richardson, TX
06.2007 - 01.2015
- Managed office operations, payroll processing for 20+ employees, and financial reporting.
- Optimized systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced collaboration by preparing detailed meeting materials and distributing clear notes to stakeholders.
- Implemented cost-saving measures, reducing expenses by 10%.
HRIS Analyst
Army Reserve
Dallas, TX
05.2004 - 06.2007
- Supported HR department with data management, payroll processing, and financial reporting.
- Coordinated HR activities related to employment, compensation, and labor relations.
- Maintained personnel records, developed reports, and assisted with payroll calculations.
Education
Bachelor of Science - Nursing
West Coast University
Richardson, TX12.2026
High School Diploma -
Plano East Sr High School
Plano, TXSkills
- Accounts Receivable & Payable Optimization
- Financial Reporting & Analysis
- D365
- Concur
- Cornerstone
- Payroll Processing & Reconciliation
- Training Program Development & Delivery
- Virtual Training & Online Learning
- Data Analysis & HRIS Reporting
- Office Management & Scheduling
- Regulatory Compliance & Risk Mitigation
- Project Management & Coordination
- Travel & Event Planning
- Executive-Level Reporting & Presentations
- Budgeting & Cost Control
- Multi-line Phone Systems
- Customer Service Excellence
- Document Control & Recordkeeping
- Scheduling & Calendar Management
- Strategic Planning & Process Improvement
- Policy and Procedure Modification
- Documentation and Control
- Conference Planning
- Administrative Support
- Expense Reporting
- Resourceful & Adaptable
Certification
BLS Certification 2024
Timeline
Accounts Receivable Senior Specialist
Crash Champions
01.2020 - Current
Accounts Payable Specialist
Crash Champions
01.2020 - Current
Corporate Trainer
Service King
01.2015 - 01.2020
Office Manager
Service King
06.2007 - 01.2015
HRIS Analyst
Army Reserve
05.2004 - 06.2007
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Plano East Sr High School
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