Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AdministrativeAssistant
Cher Young

Cher Young

Albuquerque,NM

Summary

Experienced sales professional with 20+ years of driving revenue growth, achieving sales targets and cultivating satisfied customers. Demonstrated effective leadership utilizing excellent communication, problem-solving, and time management skills with a strong focus on teamwork. Adept at building strong client relationships, leveraging product knowledge and implementing effective sales strategies.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Associate

Wellbridge Athletic Club and Spa
08.2023 - Current
  • Contributed daily to a friendly and upbeat atmosphere
  • Cold-called prospective and previous members
  • Averaged 20% upsell on memberships
  • Built customer loyalty, retention and referrals by delivering excellent experiences
  • Reached and consistently exceeded sales goals
  • Established new records in obtaining upsells
  • Maintained calm demeanor and professionally managed issues when dealing with a variety of personalities

Advanced CSR Call Center

CVS Caremark
05.2020 - 08.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment
  • Accurate and concise information delivered in a friendly and easily understood manner
  • Actively trained members to use the company website to empower themselves for future streamlined access
  • Enthusiastic, warm and positive tone used with compassionate and empathetic word choice to raise satisfaction levels and de-escalate agitation
  • Maintained “exceeds expectations” metrics which allowed for bonuses, merit raises and promotions

Owner/Operator

AUTOMOTIVE TRENDS
10.2001 - 03.2020
  • Consulted with customers to ascertain needs and initiate sales and upselling
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
  • Developed proficiency in powerpoint presentations and conducting meetings in front of managerial staff and other business owners
  • Trained and motivated employees to attain daily goals and successfully complete deadlines
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

High School Diploma -

Columbia Falls High School
Columbia Falls, MT
06.1987

Skills

  • Marketing strategies
  • Teamwork and Collaboration
  • Conflict Resolution
  • Supervising & Managing
  • Active Listening
  • Decision Making

Certification

ONLINE EDUCATION CERTIFICATES

*Famous for Service- Be Caring, Be Resourceful, Demonstrate Ownership

*Promoting a Harassment-Free Work Environment

*Providing Telephone Customer Service

*The Art of Yes: Using Positive Language

*Using Active Listening in Workplace Situations

*Developing a Growth Mindset

*Developing a Personal Accountability Framework

*Navigating Other People's Emotions

*Difficult People: Can't Change Them, So Change Yourself

*Providing High Quality Feedback

*Privacy and Security Awareness Training



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate

Wellbridge Athletic Club and Spa
08.2023 - Current

Advanced CSR Call Center

CVS Caremark
05.2020 - 08.2023

Owner/Operator

AUTOMOTIVE TRENDS
10.2001 - 03.2020

High School Diploma -

Columbia Falls High School

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Cher Young