Chera M. Jackson
Tipp City,Ohio
Summary
Dynamic legal assistant with extensive experience at Thorson, Switala, Mondock & Sneed, L.P.A. Proven ability to enhance office efficiency through effective communication and meticulous record-keeping. Skilled in Microsoft Office and adept at managing client relations, ensuring seamless operations and timely case management in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Legal Assistant
Thorson, Switala, Mondock & Sneed, L.P.A.
Miamisburg, OH
09.2015 - 09.2026
- Drafted correspondence, pleadings, and routine legal documents for firm attorneys.
- Supported attorneys with case file organization and document preparation.
- Prepared client files, organized and reviewed medical records, answered client and customer phone calls, scheduled appointments, entered data, and handled daily work with minimal supervision.
- Handled incoming client calls to address inquiries, provide assistance, schedule appointments, and ensure follow-up communication with professionalism.
- Reviewed claims with clients, maintained bookkeeping for accounts payable and receivable, balanced trust and escrow accounts, processed payroll, ordered supplies, verified police report accuracy, obtained photographs from police departments, trained new employees, managed office operations, addressed HR issues, resolved client complaints, and streamlined office processes.
- Facilitated scheduling and resource allocation to support operational efficiency and company growth.
Legal Assistant
Buecker & Davis Co., LPA
Piqua, OH
03.2015 - 09.2015
- Drafted pleadings, motions, and correspondence for Thorson Switala Mondock & Sneed.
- Managed litigation calendars and tracked court deadlines for attorneys at law firm.
- Supported client file monitoring and preparation, reviewed medical records, answered client calls, scheduled appointments, and entered case management data.
- Sorted and labeled client files for efficient access and retrieval., discovery materials, and confidential records.
Office Manager
Melcher-Sowers Funeral Home
Piqua, OH
01.2014 - 03.2015
- Entered data, maintained accounts receivable and payable ledgers, and supported daily office operations for funeral home administrative workflows.
- Coordinated register books and folders for funeral services, scheduled appointments, and ordered supplies for funeral home.
- Prepared death certificates, permits, and cremation paperwork.
- Answered client phone calls, prepared death certificates, and met with families to draft and submit obituaries to newspaper.
Legal Secretary
Shipman, Dixon & Livingston Co., L.P.A.
Troy, OH
03.2010 - 12.2013
- Drafted pleadings, correspondence, and legal documents with firm templates.
- Maintained attorney calendars, tracked hearings, and sent deadline reminders for litigation teams.
- Submitted court filings, updated case records, and logged incoming and outgoing mail.
- Supported client file review, monitored records, answered client questions, scheduled appointments, and entered case data.
Legal Assistant
Thorson, Switala, Wilkins & Sneed, L.P.A.
Dayton, OH
02.2000 - 04.2005
- Managed civil litigation case files, organized firm documents, prepared court filings, pleadings, and correspondence for attorney review, and scheduled hearings, depositions, and client meetings across attorney calendars.
- Directed civil litigation file management, maintained document organization, prepared court filings, pleadings, and correspondence for attorney review, and coordinated hearings, depositions, and client meetings across attorney calendars.
- Supported litigation workflow by organizing civil case files, preparing filings, pleadings, and correspondence for attorney review, and maintaining calendars for hearings, depositions, and client meetings.
- Prepared client files and reviewed medical records to support case development.
- Supported case development by preparing client files and reviewing medical records.
- Answered client questions by phone, scheduled appointments, and completed accurate data entry tasks.
- Improved client service by answering phone inquiries, scheduling appointments, and completing data entry with accuracy.
- Completed daily work with little to no supervision and handled initial client intake meetings.
- Handled daily assignments independently while meeting intake needs for new client cases.
- Managed bookkeeping for accounts payable and receivable, balanced trust accounts, and maintained general and escrow accounts.
- Maintained bookkeeping for accounts payable and receivable, balanced trust accounts, and tracked general and escrow accounts.
- Protected financial accuracy by managing accounts payable, accounts receivable, trust accounts, general accounts, and escrow accounts, plus payroll and supplies.
Office Manager/Secretary
Dyer, Garofalo, Mann & Schultz, L.P.A.
Dayton, OH
01.1991 - 04.1997
- Managed daily office operations for personal injury litigation law firm, ensuring seamless workflow and client satisfaction.
- Coordinated attorney calendars, court deadlines, and client appointments.
- Supervised reception, filing, and support staff workflows to enhance team collaboration and service delivery.
- Monitored and prepared client files and medical records, answered client calls, scheduled appointments, and performed data entry to ensure efficient office operations.
Education
Legal Secretary Program
Montgomery County Joint Vocational School
Milton Union High School
Skills
- Legal document management
- Client intake procedures
- Report preparation and filing
- Payroll management
- Organizational management
- Microsoft Office proficiency
- Computer adaptability
- Office supply management
- Team collaboration
- Customer communication
- Legal research support
Timeline
Legal Assistant
Thorson, Switala, Mondock & Sneed, L.P.A.
09.2015 - 09.2026
Legal Assistant
Buecker & Davis Co., LPA
03.2015 - 09.2015
Office Manager
Melcher-Sowers Funeral Home
01.2014 - 03.2015
Legal Secretary
Shipman, Dixon & Livingston Co., L.P.A.
03.2010 - 12.2013
Legal Assistant
Thorson, Switala, Wilkins & Sneed, L.P.A.
02.2000 - 04.2005
Office Manager/Secretary
Dyer, Garofalo, Mann & Schultz, L.P.A.
01.1991 - 04.1997
Legal Secretary Program
Montgomery County Joint Vocational School
Milton Union High School