Cheray Jones

• Directed operations for a high-performing portfolio of 7 multifamily communities across Southern California, totaling over 1,200 units, with a focus on maximizing asset performance, NOI, and team engagement.
• Led, mentored, and empowered on-site teams—including Community Managers, Leasing Consultants, and Maintenance staff—resulting in increased team retention and enhanced customer service scores.
• Achieved sustained occupancy levels of 95%+ across the region by implementing strategic leasing initiatives, market analysis, and renewal programs.
• Developed and managed multimillion-dollar annual budgets, consistently meeting or exceeding NOI targets through cost control and revenue optimization.
• Delivered transparent, solutions-oriented communication to owners and asset managers, providing actionable insights and tailored operational plans.
• Reduced delinquency and improved collections through active AR management, staff training, and streamlined resident communication.
• Oversaw capital improvement projects and unit renovations, enhancing curb appeal and property value while staying within budget and timeline.
• Ensured full compliance with Fair Housing regulations, company policies, and local ordinances by conducting routine audits, trainings, and on-site assessments.
• Fostered a collaborative, accountable culture through consistent coaching, KPI-driven performance management, and recognition of top performers.
• Successfully repositioned underperforming assets, increasing resident satisfaction, lease conversion rates, and overall financial returns.

• As a Community Manager, I oversee the operations of multiple Family community communities.

• My primary focus is on ensuring high levels of tenant satisfaction, operational efficiency, and financial performance across all properties.

• This role demands strong leadership, strategic planning, and an in-depth understanding of property management practices.

Key Responsibilities:

• Operations: Supervised the day-to-day operations of the properties, including maintenance, leasing, resident relations, and staff management, ensuring consistency and quality across all locations.

• Budgeting & Financial Management: Developed and managed annual operating budgets for all monitored financial performance, and implemented cost-control measures to maximize profitability.

• Team Leadership & Development: Led and mentored on-site team, including assistant manager, leasing agents, and maintenance staff, fostering a culture of high performance and continuous professional growth.

• Tenant Relations: Ensured high levels of tenant satisfaction by addressing concerns promptly and effectively, implementing best practices to enhance tenant retention.

• Leasing & Occupancy Management: Oversaw leasing strategies, including marketing, tenant screening, and lease agreements, ensuring consistently high occupancy rates across all properties.

• Vendor & Contract Management: Negotiated and managed contracts with vendors, contractors, and service providers, optimizing property standards and ensuring cost-effective service delivery.

Key Achievements:

• Consistently maintained an average occupancy rate of 97% or higher.

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• Achieving business goals and revenue targets
• Overseeing daily operations, managing budgets, and setting performance objectives
• Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
• Developing and implementing business, marketing, and advertising plans
• Managing internal and external stakeholder relations and negotiating contracts
• Planning, evaluating, and optimizing operations to be efficient and cost-effective
• Ensuring products and services comply with regulatory and quality standards
• Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Oversees operations for multiple properties within Orange County and the inland empire Area
• Likewise responsible for the overall performance of each assigned property, including resolving tenant concerns, analyzing the budget, policy compliance, and maintaining the facilities
• Often conduct site visits to assess operations at each property, evaluate tenant experience, perform market analyses, determine ways to increase property value, and network locally to assist with meeting marketing goals.

• Demonstrates ability to understand financial goals, operate assets in owners' best interest following Policies & Procedures Manual, and comply with Fair Housing, state, and federal laws
• Maintains accurate records of all Community transactions and submit them on a timely basis (i.e., annual budgets and income projections, rent rolls, delinquency reports, move-in/move-outs, etc)
• Ensures property is rented to fullest capacity by utilizing marketing strategies to secure prospective residents
• Trains leasing staff in closing techniques and confirms that appropriate paperwork has been completed and input into the computer system accurately and on a timely basis
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
• Ensures community appearance and repairs are noted and completed on a timely basis
• Provide exceptional service to residents, future residents, and internal team members
• Listen to resident requests, concerns, and comments